Your paper should be 2-3 pages.  (The page count is just a guide.  Feel free to exceed the stated limit).

Paper must include a Cover page, Abstract, Table of Contents, Appendix (see step 2 below), and Reference page. (These will not be counted in the page count).

Step 1: identify a company. It may be in any industry, private, public, or non-profit.  Either speak with the manager or research the company online to learn about the company’s culture and to gauge employee engagement.

Step 2: rank the bad boss behaviors below from 1-12 (1 = worst morale killer, makes you consider quitting your job; 12 = still affects morale but better than the rest).  The ranked list needs to be the Appendix at the end of your Word document.

Step 3: after ranking the list, 1) describe the business; 2) perform an in-depth analysis of the internal conflict in the company you selected (i.e., what’s causing morale to decline); 3) discuss management theories that could be utilized to increase the organization’s efficiency and effectiveness;  4) how does the culture of the organization contribute to employee engagement; and 5) using the top 3 bad boss behaviors from your list, what recommendations would you make to the owner about resolving conflict between bosses and employees.

All five sections in Step 3 need to have section headings (e.g., “Internal Conflict”; “Management Theories”):

The Skeptic – does not believe that employees will do what they say

The Comparer – compares one employee’s performance to another’s

The Information Disseminator – does not share all the information to complete a project

The Recognizer – slow to recognize employees

The Know It All – does not have all of the information, but acts like he does

The Late Night Worker – expects that because he checks emails after hours everyone on the team should also

The Over Committer – tries to be the fix-all-Manager for the organization.

The Creditor – takes credit for everyone’s work

The “Over” Talker – talks over everyone during meetings.  Believes he has all the “correct” answers

The Executor – rushes everyone through a project to check it off his list of things to do

Talking Out of Both Sides of the Mouth – says one thing but means another

The Conclusion Jumper – Has already made up his mind with the limited information

 

CONFLICT RESOLUTION PAPER GRADING RUBRIC

Description                                                                                                                        Points

Cover Page, Abstract, Table of Contents, Spelling, Grammar, Punctuation	1
Ranking (Appendix)	1
Culture	2
Analysis	3
Recommendations	2
Management Theories	2
Use of a minimum of three sources	1
Total	12

Your paper should be 3-4 pages.  (The page count is just a guide.  Feel free to exceed the stated limit).

Paper must include a Cover page, Abstract, Table of Contents, Appendix (see step 2 below), and Reference page. (These will not be counted in the page count).

Step 1: identify a company. It may be in any industry, private, public, or non-profit.  Either speak with the manager or research the company online to learn about the company’s culture and to gauge employee engagement.

Step 2: rank the bad boss behaviors below from 1-12 (1 = worst morale killer, makes you consider quitting your job; 12 = still affects morale but better than the rest).  The ranked list needs to be the Appendix at the end of your Word document.

Step 3: after ranking the list, 1) describe the business; 2) perform an in-depth analysis of the internal conflict in the company you selected (i.e., what’s causing morale to decline); 3) discuss management theories that could be utilized to increase the organization’s efficiency and effectiveness;  4) how does the culture of the organization contribute to employee engagement; and 5) using the top 3 bad boss behaviors from your list, what recommendations would you make to the owner about resolving conflict between bosses and employees.

All five sections in Step 3 need to have section headings (e.g., “Internal Conflict”; “Management Theories”).

The Skeptic – does not believe that employees will do what they say

The Comparer – compares one employee’s performance to another’s

The Information Disseminator – does not share all the information to complete a project

The Recognizer – slow to recognize employees

The Know It All – does not have all of the information, but acts like he does

The Late Night Worker – expects that because he checks emails after hours everyone on the team should also

The Over Committer – tries to be the fix-all-Manager for the organization. 

The Creditor – takes credit for everyone’s work

The “Over” Talker – talks over everyone during meetings.  Believes he has all the “correct” answers

The Executor – rushes everyone through a project to check it off his list of things to do

Talking Out of Both Sides of the Mouth – says one thing but means another

The Conclusion Jumper – Has already made up his mind with the limited information