(a) Describe what effective communication means and explain why it is important for care workers to communicate effectively with service users.

Read the following case study and answer the questions that follow: Case Study Part 1 €“ Mike

Mike, who is 58 years old, has been receiving treatment for depression since his divorce two years ago. He has recently been made redundant and has no motivation to look for another job despite having significant debts. The nurse practitioner at his GP surgery has suggested that he attends a mental health support group at the local Health Centre. When Mike went to the Health Centre, Jed, one of the support workers explained some ways the staff at the centre could offer support.

(b) How could Jed use Egan’s Skilled Helper model to support Mike?

c. Explain why knowledge of Rogers’ core conditions would also be helpful to Jed when he is supporting Mike.

Read Part 2 of the case study below and answer the question that follows Case Study Part 2 €“ Mike

Mike has been volunteering at a local Community Centre for the past four months. He has also started paying off some of his debts. He is continuing to take medication for depression and is now feeling more positive about his situation. However, after applying for several jobs Mike is still unemployed. He thinks potential employers are discriminating against him because of his age and mental health problems.

(d) Explain how legislation could help protect Mike from discrimination.