Please read the presentation above and type 1 page on the relationship between EQ, stress, and burnout. in Organizational Communication
Below is some of the context from our textbook.
Emotional intelligence: – this concept suggest that there are some people who are naturally better at understanding and managing the emotional content of workplace relationships and that emotional intelligence is also a skill that can be developed through training. – involves both a clear understanding of the emotional needs of the situation and the self-awareness and self-control necessary for using the right emotional display to cope with the situation.
High EQ: have a clear understanding of the rules of emotional display and an ability to follow and adapt those rules as necessary.
Burnout – Which can lead to negative psychological, physiological, and organizational outcomes. – referring to “wearing out” from the pressures of work.
Stressors
Burnout
Outcomes
Environmental factors that are difficult for an individual to deal with:
Workload, role conflict, life events, home/work conflict
Strain that results from ongoing stressors:
Emotional exhaustion, depersonalization, decreased personal accomplishment
Physiological, attitudinal, and organizational results of burnout:
Coronary heart disease, high blood pressure, low job satisfaction, less commitment turnover
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