Towson Quick Oil Report

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Introduction

In all businesses, the decisions made are based on the analysis of various concepts of the businesses through the collection of data which is then represented in not only a way that it can be understood but also can be worked on. There are various ways in which various businesses provide the results but in all cases, they are addressed in a management report by using various tools to indicate the aspects in question. The below summary will be a management report on Towson Quick Oil Change Shoppe prepared by Joe regarding the customers’ complaints in 5 weeks.

Check Sheet Diagram

Pareto diagram

Run ChartsCause and Effect Diagram

Recommendations

The oil change service shop from the complaints from the staff seems to be having very many issues nut just like any other aspect there is a solution where a few changes will be needed.

Most of the complaints from the staff example, waiting area and the bathroom not being clean, trash cans not being emptied suggest that the shop has less staff hence they are not able to manage all the areas hence more staff should be employed who will be delegated specific duties.

Also, the shop has to buy some new equipment since the current ones are either out of service or lack maintenance, this explains the complaints on the lack of processing of the credit cards, sodas being cold and the coffee machine issues.

The shop also has to hire more staff that are not only competent but also those with great communication skills and are efficient this will counter the rude staff, prevent the overcharging claims and ensure that the clients spend less time at the shop but with high services provided.

The shop has to put in place a record-keeping department or a tool to ensure they can replace the things which are out of stock, for example, paper towels, soda and coffee cups.

Target Value diagram