The are three documents attached to it.

 

First one is Prior document and last two is Part -1 and Part -2 which you have to work on…

Part -1

Let’s review some communication ideas that we have covered so far, such as word choice, nonverbal communication, and how we appear to others. Perception plays a crucial role in how others understand our meanings and actions.

Use what you have learned thus far to place yourself in the following situation:

Imagine that you are in a meeting at work, and you are discussing the need for a more effective procedure. The cleaning crew appears and starts to vacuum, which creates communication noise. When you asked the cleaning crew to start their work in another location so that the meeting would not be disrupted, what did you say? What words did you use? How did your words and actions affect the interpersonal relationships?

Consider the following:

• What is the effect of word choice on the outcome of our communication with others?
• Do we all interpret words the same way?
• Are some words more meaningful than others?
• Can words have the power to entirely shut down the communication process?
• How does your attitude and the look on your face affect what you say?

The words that we choose have a huge impact on whether or not our message is received as it was intended. Beyond language and cultural barriers, our verbal communication can be compromised by the actual or perceived meaning of words themselves.

Remember, the goal of the communication process is to achieve mutual understanding. Word choice plays an important role in achieving this goal, as does nonverbal communication. The impact of nonverbal communication on getting our message across cannot be overstated. Also, do not forget that effective use of language includes taking into consideration cultural and gender differences in communication and the impact of ambiguous language.

This week, we will be discussing inferences and jumping to conclusions. An aspect of interpersonal communication that is not addressed in your text is the “ladder of inference,” a metaphor that illustrates how quickly we can jump to conclusions with little data and minimal thought processes, as if we were climbing up a ladder in our minds. You will have the opportunity to examine several conflict scenarios, which will help you to recognize what factors contribute to successful conflict management. You will learn that it is wise to choose a conflict management style that is appropriate for the situation and the ways different conflict management styles suit different circumstances.

 

PART- 2

 

Ask yourself the following questions concerning being on a sports team:

• Is your objective to win the game, or are you looking ahead to the playoffs?
• Do you think and operate in terms of “me” or “we”?
• Are you a team player?

Take a minute to think about the best players in the NBA and the NFL, for example. What attitudes about success do they share? What do their actions demonstrate about teamwork?

Great athletes are certainly exciting to watch, and the contributions they make to winning teams are not quickly forgotten. But how well would those individuals perform if they did not work well with the team? If the other members of the team failed to pass the ball or ignored the star’s strategy session, would the opportunity to excel as an individual be as great? Not likely.

Perhaps some of you remember when you were in elementary school and the physical education teacher gave half the class a blue jersey and the other half a yellow jersey? For some of you, this might have been your first experience in learning about teamwork. Blue or yellow – those colors told you who your allies were and pointed you toward your goals, both literally and figuratively.

In many ways, teamwork in the classroom and in the workplace is similar to those experiences you might have shared in gym class when you were kids. We do not wear jerseys to help us remember who is on the team anymore, but we do share common goals. Remember that a shared common goal is the focus of teamwork; this helps us to look for ways to strengthen the team in an effort to meet those goals.

This week, you will be assigned to a group of team members to solve a business communication problem of creating an outline for an upcoming presentation. Your team is in charge of making a decision about which organization of topics will be most effective. Working in collaboration with others is not always simple so you will be learning about effective teams, including norms, roles, and leadership development. You can apply your listening skills to the real and virtual exchanges you will have with your teammates in an effort to achieve the communication goal of mutual understanding.

In addition, you will focus on learning to organize and outline your research material on your chosen topic as you continue to prepare for your individual speech presentation