Rooney, B. (2008, July 8). Shoe-ingaway convention. ABC News Nightline. Retrieved from http://abcnews.go.com/Business/story?id=5326827&page=1#.ULb3MuSTxIE This article examines Zappos’ approach to acquiring, training, and retaining talent for its e-commerce shoe business. Respond to the following: Why is Zappos so successful? What theories and concepts apply to this company? What do you think of Tony Hsieh’s approach to hiring and retaining employees? How does it fit in with your view of motivation?
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