Changes in advancement to technology with the advent of internet have created business across national boundaries with challenges as well as opportunities. However, effective communication between customers and employees present problems with call centers (language or dialect), and interpreting website marketing and promotions, along with social media (i.e. Facebook, Twitter, Instagram, and LinkedIn).

Assignment: Research how communication is impacted between customers and employees in problems with call centers (language or dialect), and the role social media play today in international business for a competitive advantage. Consider – Facebook, Twitter, Instagram, YouTube, LinkedIn, etc.with website marketing – advertising and promotions. In other words, how can these tools and mediums promote a business?

Write 8 full pages of text (content – which does NOT include cover page, references or table of contents) addressing the above, with at least 6 references in APA Format. Remember, you can go over 8 pages but not under.

You will need:

1. Cover page
2. Table of Contents
3. Introduction to Effective Communication
4. Call Center Communication
5. Social Media
6. Conclusion / Recommendation
7. References
8. Powerpoint

No Wikipedia, BLOGS with ads from yahoo.com or google.com search engines; UKEssay.com; www.buzzle.com; study.com or site that challenge as they present a biased opinion. References must be from no earlier than 2009.

Slides should be creative and educative to capture attention and depict the topic being presented. Use clipart and do not clutter by clipping and pasting from Word Document.

15 – 20 slides. This does not include the cover page or references.