PERCEIVING AND JUDGING OTHERS Components of Perception • The perceiver, the target, and the situation Social Identity Theory The Perceptual Process Model (Bruner) Basic Biases in Person Perception • Primacy and recency effects • Reliance on central traits • Implicit personality theories • Projection • Stereotyping Attribution: Perceiving Causes/Motives • Dispositional/personal and situational attributions • Consensus, consistency, and distinctiveness cues Biases in Attribution • Fundamental attribution error • Actor/observer effect • Self-serving bias Person Perception and Workplace Diversity • Benefits to workplace diversity • Effects of stereotypes in the workplace Managing Workplace Diversity When are Diversity Programs Effective? Perceptions of Trust Perceived Organizational Support Perception in Employment Interviews Perception in Performance EvaluationWhat do you need to know? • Why is perception important in the workplace? • What cognitive and perceptual biases are people prone to? • How do people attribute causes and motives of behavior? • Why is diversity so important to organizations? Why do you need to know it? • Perception is reality for people – understanding how people perceive others is key to social relations in all contexts, including the workplace • People make systematic errors in perception/attribution • Diversity is key to healthy organizations, especially in a globalized world
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