Question 1.

1. According to the empirical rules, approximately 99.7% of the observations will fall within ________. (Points : 2)

 

 

       one standard deviation of the mean       two standard deviations of the mean       three standard deviations of the mean       four standard deviations of the mean

 

 

Question 2.

2. Numerical facts and figures that are collected through some type of measurement process are called ________. (Points : 2)

 

 

       statistics       metric       information       variables

 

 

Question 3.

3. Which of the following functions is used to find the smallest value in a range of cells using Microsoft Excel? (Points : 2)

 

 

       MAX(range)       MIN(range)       SUM(range)       AVERAGE(range)

 

 

Question 4.

4. A metric that is derived from counting something is called a(n) ________ metric. (Points : 2)

 

 

       continuous       nominal       discrete       ordinal

 

 

Question 5.

5. Which of the following principles underlie statistical thinking? (Points : 2)

 

 

       All work occurs in a system of interconnected processes.       All processes are identical without any degree of variation.       Better performance results from increasing variation.       Variations in measurement will not occur unless there are variations in the true values.

 

 

Question 6.

6. Outcomes such as customer satisfaction and dissatisfaction, complaints and complaint resolution, and customer perceived value would be considered ________ outcomes. (Points : 2)

 

 

       customer-focused       workforce-focused       product and process       leadership and governance

 

 

Question 7.

7. A distribution that is relatively flat with a wide degree of dispersion has a coefficient of kurtosis that is ________. (Points : 2)

 

 

       more than 3       less than 3       less than 6       more than 6

 

 

Question 8.

8. The correlation coefficient is a number between ________. (Points : 2)

 

 

       0 and +1       -1 and 0       -1 and +1       -2 and +2