. the growth items selected for the balanced scorecard is expected to be made up of both financial and non-financial data items that incorporate growth for the organization (quote). By implication, the balanced scorecard can be noted to be a strategic tool that is aimed at organizational growth that is expected to be triggered by attitude and carefully planned implementation strategies by the company or division of company using it.

Based on the generalized characteristics that have been identified, there are a number of strengths that can be seen of the balanced scorecard being used at the M&R division of Global Oil Corporation. Reading from the case, it would be noted that all that has been referred to as the first generation balanced scorecard have been included for the M&R division. According to quote (year), these include financial, customer, internal business process, and learning and growth. By integrating such a varied array of aspects of business management into the balance scorecard, the company can expect that its growth and development efforts will be as widespread and open ended as possible.