A follow-up call is the ultimate signifier that you do not take your customers for granted. It’s important

to remember that even when you believe you have provided the ultimate customer experience to

someone, it does not end with the completion of the transaction. Following up with that person shows

that you care, not just about making sales, but about continuing a relationship. It’s an important

business practice that all businesses should implement.

For Project 9, imagine you are a salesperson for a large automobile dealership and sold 5 SUV’s to a

messenger service. It’s one week after the transaction and you want to follow-up with the customer.

Create 10 questions that you will ask your customer in the post-sale follow-up call that will gauge your

customer’s satisfaction.

Submit your list of 10 post-sale follow up questions