The purpose of this section is to let the decision-makers know how they can determine whether they are receiving the expected benefits from the system, beyond whether they are receiving the return on investment, as calculated in Section VIII. If the system proposed in the business case is approved and implemented, the organization will, at some point, need to assess whether it is receiving the expected benefits. To assist in determining this, performance measures are used. These measures refer to the impact the system is having on the business, not IT system performance measures used to determine how well the system itself is performing. The performance measures are derived from the business problems and/or opportunities and the expected benefits documented in the business case. The team should identify four performance measures and complete the table below:
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