Organizational Issues and Solutions

Company X is a moving and packing company that operates across the country. The company provides moving and packing services such as unpacking, custom crating, cleaning and storage, and partial packing services. Though the company has been operational over the last three years, it continues to face the challenge of high employee turnover, with most employees leaving their positions within the first six months. High turnover rates have resulted in low productivity, work delays, increased costs of operations, and a tarnished company image.

Employees at company X are not engaged in their work. Most of them do not like going to work on most days and lack enthusiasm for their work. The employees also show signs of low energy and negative attitudes, traits that also negatively influence the employees getting into the company. Most of the employees are disconnected from the company’s goals, they are often absent from work, and eventually, many of them leave the company to explore opportunities in other organizations. This lack of employee engagement stems from poor communication between the leadership and the employees and the management team’s lack of effort in addressing the employees’ concerns and needs.

Effective communication is crucial to the success of any organization as it acts as a mechanism for building positive work relations. In contrast, poor communication is detrimental to the company’s success as there is a lack of clear direction from the management team. The nature of work in company X exposes its employees to injury. Despite this knowledge and the employees’ constant complaints that they are unnecessarily exposed to risks and injury, its leadership has not communicated its measures to protect the employees. This lack of communication has created discontentment among the employees resulting in low job satisfaction, low productivity, and employee disengagement.

Other than poor communication, company X also has a problem of poor leadership. Poor leadership is evident in the management team’s inability to provide clear directions to the employees. Poor leadership is also evident through their inability to motivate the employees, poor morale, and the inability to address the negative organizational culture present in company X. There is an overall lack of teamwork in company X, and it has resulted in fragmented departments, poor information flow and the lack of alignment in accomplishing the company’s goals. Poor leadership also creates tension between the management and the employees, further impacting morale and productivity.

As a consultant, I would first create a safe environment for communication. Employees at company X have continuously expressed dissatisfaction due to the lack of communication by the management. Also, the employees constantly complain that their needs and concerns are not being addressed. By creating a safe space for communication, employees can comfortably suggest ideas to combat their challenges and openly share their complaints with the management (Milliken et al., 2). I would also create a standard for communication in which the management team must constantly communicate with the employees. This standard promotes feedback; hence, the management is constantly aware of the challenges the employees encounter, and the employees are aware of what is expected of them.

To improve the leadership skills in the company, I would introduce period leadership training for the management team and the employees. Providing leadership training to employees will help nurture future leaders for the company, while providing leadership training to the management team will help improve their managerial skills (Aguinis & Kraiger, 1). Improved leadership skills promote positive management that improves corporate culture and promotes positive change in all aspects of the company.

Addressing company X’s problem of poor leadership skills and poor communication is crucial to solving the problem of high employee turnover. Solving the problem of high employee turnover will effectively reduce operational costs, increase customer satisfaction, and promote a positive organizational image as deliveries can be made on time.

Source List

Aguinis, H., & Kraiger, K. (2009). Benefits of Training and Development for Individuals and Teams, Organizations, and Society. Annu. Rev. Psychol, 60, 451-74.

Milliken, F. J., Morrison, E. W., & Hewlin, P. F. (2003). An exploratory study of employee silence: Issues that employees don’t communicate upward and why. Journal of management studies, 40(6), 1453-1476.