Based on the knowledge obtained in this course and previous course work, you examine and conduct an in-depth analysis of an issue related to service management. Select an issue related to service management that interests you. Here are some examples of issues: “How service management in Europe differs from the US”, “Challenges in Managing Off-shore Services”, and “Cross-Cultural Management in International Services” Since the idea is not to repeat what is already covered in the textbook, pick a topic that goes beyond what is covered in the textbook. Make sure that you include as many real-life service examples as possible while discussing the selected issue.
This paper should include:
-Cover Page
-Abstract (Executive Summary)
-Table of Contents (Page references are not necessary)
-Introduction (write about the service industry)
-Description of the selected issue (write about the selected issue)
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