Managing Crisis

Scenario:

You have been working with Teresa and her six children for the past few months. In this time, you have watched the family thrive while living in public housing while

Teresa worked part-time in a local day care center. Recently, she lost her job and was evicted from public housing because her uncle moved in with them illegally.

Currently, she and her six children live with her new boyfriend in his house. You know that you have to help her find other housing because there are too many people

to live legally in the house (there are only two bedrooms in the house).

You call her at the house to give her some referrals for housing, but when she answers the phone, you hear yelling followed by a click. You decide to call back to

leave a message; no one picks up, and you leave a brief message for her to call you back. To be safe, you do not say anything more than your name, knowing that she

knows how to reach you. However, you are disturbed by what you heard.

Two days later, Teresa appears in your office with a black eye, broken nose, and bandaged hand. She tells you that she fell and will be fine soon. She apologizes for

not calling you back and tells you to not worry about her or the children because they would continue to live with her boyfriend. He is paying the bills now and has

promised to buy all of the children new school clothes; they have never had new school clothes before. You are shocked by her appearance and ask her again about the

bruises. She tells you that she may have fallen accidentally when her boyfriend pushed her, but that it was her fault because she knew better than to anger him.

Project Format

Using the guidelines that you developed for making and evaluating referrals:
•Identify Teresa’s main problem in this scenario.
•Identify the barriers that will keep her from resolving the main problem.
•Create an intervention plan that addresses her three most immediate needs and that provides a timeline for service implementation (set goals for meeting the needs),

then describe how you would evaluate the effectiveness of your interventions.

While the text is your main source for this project, you should use a minimum of two other research articles from peer-reviewed journals