Your management staff needs a better understanding of factors that would inhibit implementation of a Quality Assurance program at their hospital.
Identify and describe at least 10 factors that could inhibit implementation of a quality assurance (QA) program at the hospital.
Identify the characteristics, defense mechanisms, and behaviors that the hospital may observe when implementing a new QA process.
Provide at least three suggestions of how the hospital can minimize the resistance to change in their organization.
Write a two- to three-page executive summary of your findings to the management staff using APA formatting styles. Submit the summary to the M4: Assignment 2 Dropbox by Week 4, Day 7.
Assignment 2 Grading Criteria
Maximum Points
Described 10 factors that could inhibit the implementation of a QA program at the hospital.
30
Identified characteristics, defense mechanisms, and behaviors that are demonstrated to resist change.
30
Provided at least three suggestions on how to minimize the resistance to change.
30
Used correct grammar, spelling, and word choice, and cited all sources using correct APA style.
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