Situational Analysis

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Situational Analysis

Critically examine the role of the crew on board and explain situations that needed more attention and that could have been addressed within the given constraints.

Together with his crew which he works with, Captain Haynes was caught up in the plotting of a route in the airs of the airport at the Sioux Municipal City the plane where the plane crashed and landed after the malfunctioning of the hydraulic occurred. A lot of cooperation was observed from all the crew that was in the cabin and the cockpit even though the time was inadequate for them to communicate effectively in the task. The most heartening issue was observed from Janice Brown, who is the senior flight attendant who gave a lot of assistance that was very relevant to her outgoing experience. Immediately after she was notified of the issue, she quickly recognized the presence of an emergency thereby embarking on the emergency operations such as the preparing the passengers for the crash landing. The crew was also very fast in acknowledging that much of the communication about the emergency would not be important since it could end up disrupting the admirable level of cooperation that was observed and which was in great demand at the moment (Korovin, 2011).

The greatest factor that contributed to the survival of a large number of the passengers that were on the plane is the communication by the crew members. In the cockpit, the crew employed very critical skills of conversing with air traffic control and the Sioux City approach control & control tower in the Centre of Minneapolis. Upon the realization that great danger was ahead the plane, the crew in the cockpit ganged up in response to communicating with the experts. The expertise and cooperation that was exercised by the crew in the incident were laudable bearings in mind that they had never experienced or even witnessed such a thing in the past. The crew requested for the advanced emergency services which greatly contributed to their success by preparing all the emergency service providers such as the firefighters and the medical practitioners, and they were thus able to get to the point of the incidence by the time the plane land crashed.

Describe at least three factors that affected the resolution of the problem.

One of the factors that affected the resolution of this problem is the communication. The communication that was initiated by the crew in the cockpit was very essential and skillful in making the traffic control and Sioux City approach control and control tower in the Minneapolis Center aware of the incidence. As the situation worsened, more communication was initiated making the communications more effective. Before the crewmen ideas ran over, the crew quickly took the action and started communicating and offering advice through the radio to the SAM facility that consisted of some experts groups. The communication coordinated by Sam facility was very essential in helping the Chicago Dispatch Center to trace them and know what their intention was. The workforce in the Chicago Flight Center was also in a position to follow up on the things going on through the SAM facility thereby allowing for the dispatching of their personnel to the hospitals on time and also to the Sioux City (Ferguson, & Nelson, 2014).

The other factor that affected the resolution of the problem is the preparation. This was very essential in the coming up with the solution to this disaster. In the Sioux City, the crews in charge of emergency had a disaster simulation response which was mean to go up to three years in the preparation for any disaster that is likely to arise. The preparation of this airport was very essential to the crew on this flight. The training that was being conducted by the team in charge of responding t the disaster in the airport every year helped them in the notification and the preparation of the customers to get ready for the disastrous landing. The practice undergone is what made it possible for it to do what it did (Coulter, 2013).

The other factor that affected the resolution of the problem is the good luck. One o the luck that can be depicted is the weather at the time of the disaster. If the turbulence were present at the time, it could be very difficult to control the plane. The only advantage and the luck are that the sky was very clear at the time of the crash and the visibility very excellent. Luck is also depicted from the incidence that the fateful crash took place at the time of the day. This permitted the crew to control easily the craft bearing in mind that it was possible to observe the ground well in comparison to if the incidence could take place at the night. The other incidence of luck is depicted where two-thirds of the crew boards and the passengers in the plane managed to survive. The plane has so many malfunctioning such as no nose wheel, no brakes, and the elevators were also out f control and thus running the plane in the absence of all these necessities and the survival of a large number of people can also be depicted as luck.

What is the main goal of the character you are analyzing? Support your response.

The main goal of the character that I am analyzing who Captain Al Haynes was to assist Bill in the turning off the engine which was a hard task. His main role was to try all possible ways to save the passengers in the plane from one point to another safely. In this case, study, even though he was not always sure of the steps that he was taking, he quickly took control at the times when they were trying something which did not augur well with their desires. The other character that I am analyzing in the paper is Jan Brown-Lohr, who was the senior attendant of the flight. This staff actively participated in the comforting of the passengers who were frightened to ensure that they were not terrified to the point that they could not be in a position to undertake the security measures. Before the plane hurled across the runway in the Sioux City, she informed the parents on how to protect their small children to increase their rate of survival. She also took the responsibility of explaining the procedures that were to be followed by the customers for the emergency. Her main role in this disaster can thus be depicted as that for encouraging the passengers to embark on the measures of safety so that their rate of survival can increase (Abkowitz, 2008).

How effective or ineffective was the individual in his/her attempt to meet the goals? Why?

For Captain Al Haynes, his effectiveness can be depicted in his attempt to come up with a solution on learning of the failure of the hydraulic. Together with his team, his effectiveness can be depicted from his success of experimenting several options available. They established that by alternating the thrust, it could be possible to manipulate the throttles and control the altitude thus preventing the instance of the aircraft rolling which was very successful. For the senior flight attendant, Jan Brown-Lohr, his task was very challenging, and it could have ended up a success if she was not courageous and committed enough. Despite the fact that the passengers were experiencing a panic mood, she managed to explain t them the safety precautions to undertake especially not how they were supposed to handle and protect their young children. His effectiveness is thus shown in the results where all the persons who hindered to her advice had the opportunity of surviving.

What specific personal negotiation and leadership skills did he or she demonstrate throughout the crisis?

One of the most important skills that assisted Captain Al Haynes in the handling of the situation is his ability to work with other people effectively as a team. Regardless of the panic and confusion that had filled the whole place, he was able to remain cool and cooperate well with all is crew members and all the other persons that were involved in the rescue procedures. His patience can also not be underestimated as he was able to continue trying the different options irrespective of his being aware that the plane had lost the hydraulics. On the other hand, one of the skills that were demonstrated by the senior flight attendant Jan during the incidence is audacity and caring skills. This is what made it possible for her to clearly explain the safety procedures to the passengers and also give them the advice on how to protect their children.

How well does the individual know himself or herself, and how effectively or ineffectively did he or she adapt to the circumstances and personalities involved on board Flight 232?

Captain Al Haynes knew himself well in that he was aware of his skills that he could apply to help in the saving of the lives of the passengers. That’s why he was able to try the different available options together with his team members. Jan was also effectively aware of her interpersonal skills of relating with people well and the caring. That is why she was able to comfort the passengers and also explain to them what to do as well as giving them the updates. Her personality was very essential in this situation, and she thus assisted in the restoring of the hope of survival to the passengers and ensuring that they did not panic out to the extent of failing to undertake the safety measures.

Appendices 1: Captain Al Haynes

Title: Captain Alfred C. “Al” Haynes

Work type: Airline pilot

Position in Job: Captain of United Airlines flight 232

Education: He attended and graduated from Woodrow Wilson High School in Dallas in the year 1948 before joining A&M University in Texas. He later joined the Navy flight training where he was commissioned to be a Marine Corps aviator. He completed his military service in the year 1956 and joined the united airlines where he climbed the pilot’s rank till he became the captain.

Personality Type:

Captain Al Haynes is known for his grown interpersonal skills of relating with people. These skills are very essential as they enable people to work with people as a team. This attribute was seen during the time of the disasters where he was able to work with his team effectively as a team. His patience was also depicted in his experiments during the disaster.

Appendices 2: Senior Flight Attendant

Title: Senior flight attendant, Jan Brown-Lohr

Work type: Flight Attendant

Position in Job: Senior Flight Attendant

Personality type:

She is a very caring lady which is depicted from the way she was explaining the safety measures and procedures to the passengers in the flight during the plane crash. She advised the parents on how to protect their young children and she has after the incidence started a battle to enforce flying rules for the young children.

References

Abkowitz, M. (2008). Operational risk management a case study approach to effective planning and response. Hoboken, N.J: John Wiley & Sons..

Coulter, M. (2013). Strategic management in action. Boston: Pearson.

Ferguson, M. & Nelson, S. (2014). Aviation safety : a balanced industry approach. Clifton Park, NY: Delmar Cengage Learning.

Korovin, I. (2011). Drama in Sioux City : the crash of United Airlines flight 232. Manila, Philippines: Mabuhay Publishing.