1. For an employer, the purpose of an interview is to find out in person if you have the skills for the job and

a. if you have the physical characteristics for the job.

b. to see how well you follow orders.

c. to determine if you will work well with the other employees.
d. see if you smile a lot.

2. A personal data sheet includes everything listed EXCEPT

a. educational background.
b. employment history.

c. hobbies and interests.
d. references.

3. When you are offered a job,

a. you should never hesitate and accept the job without any questions.
b. accept and immediately quit your current job.

c. tell the employer that you have another job offer so you can get more money.
d. make sure that you understand the conditions of employment.

4. A workforce trend projected for 2018 is that

a. 59 percent of men and 71 percent of women will be in the labor force.
b. 71 percent of men and 59 percent of women will be in the labor force.

c. the number women in the labor force will decrease.
d. there will be no change in the number of men and women in the labor force.

5. Which is usually greater for beginning workers?

a. level of authority
b. level of responsibility

c. level of leadership
d. level of interaction

6. If you finish a timed pre-employment test before the time is up, you should

a. go back, finish unanswered questions, and check your other answers.
b. turn it in right away because it looks good to finish ahead of time.

c. sit back and wait until the time is up.
d. none of the above.

7. Informal reporting

a. must be in writing.
b. requires everyone to write reports for everything they do.

c. is usually for a short time or specific project.
d. uses delegation for all work assignments.

8. People you could ask for references include all of the following EXCEPT

a. teachers.
b. coaches.

c. previous employers.
d. parents.

9. Interviewers cannot ask you questions about

a. your grades.
b. your previous employer.

c. your disabilities.
d. your ability to do the job.

10. Companies have policies and rules

a. so they can test employees to see if they know the policies and rules.
b. so they have something to put into their handbooks.

c. so employees do not have to make decisions for themselves.
d. to ensure that all employees receive fair and equal treatment.

11. Your supervisor

a. is your communication channel to management.
b. should never be bothered for directions or questions.

c. doesn’t know everything, so check his/her suggestions with other employees.
d. will probably give you special treatment when you are new on the job.

12. The last paragraph in a cover letter sent with a résumé should include

a. the position you are applying for.
b. your qualifications and why you want the job.

c. a recap or summary of your résumé.
d. your contact information and a request for an interview.

13. What type of nonverbal communication should you avoid in an interview?

a. Making direct eye contact with the interviewer.
b. Keeping your hands in your lap.

c. Rolling your eyes.
d. Keeping a pleasant expression on your face.

14. You apply for a job that requires you to have an average score of 70 on four pre-employment tests. You score 60, 72, 69, and 75 on four tests. Did you meet the requirements for the job?

a. No, you averaged a 60.
b. Yes, you averaged a 70.

c. No, you averaged a 69.
d. Yes, you averaged a 72.

15. Taxes withheld from your paycheck are based on the amount of earnings and the information that you provided on the

a. Form 1099.
b. direct deposit request.

c. Form W-4.
d. payroll paperwork.

16. The main use for a personal data sheet is

a. to give to the employer instead of a résumé.
b. to send with a cover letter when applying online.

c. to give to your references.
d. to help you fill out a job application.

17. An interview gives you the opportunity to

a. sell yourself.
b. decide if the job is something you want.

c. impress the employer with your knowledge of the company.
d. to do all of the above.

18. The three things that determine how much tax is withheld from your pay are

a. earnings, whether you are married or not, and the number of allowances.
b. earnings, your age, and how often you get paid.

c. earnings, how many children you have, and whether you are a full-time employee or not.
d. earnings, job level, and number of exemptions.

19. There are two main résumé formats, chronological and

a. historical.
b. functional.

c. simplified.
d. date specific.

20. A trial period when one’s performance is being observed and evaluated is called

a. trial.
b. probation.

c. evaluation period.
d. testing period.

21. An organization chart

a. lists the name of each employee and their phone numbers.
b. shows the layout of the building and who is in each office.

c. shows the flow of authority and responsibility within an organization.
d. provides personal information about each employee.

22. To increase your chances of an online résumé being selected in a database search, you may want to include a summary that notes

a. keywords relating to the position you want.
b. your educational background.

c. your contact information.
d. your references.

23. As a new employee, you need to know what is expected of you. Your supervisor expects you to assemble fifteen cases every two hours. In an eight-hour shift, how many cases should you assemble?

a. 60 cases
b. 30 cases

c. 15 cases
d. 120 cases

24. After you have completed an interview, you should

a. send a follow-up letter.
b. sit back and wait for a phone call.

c. call the company every day to see if they have made a decision.
d. do none of the above.

25. You may be required to keep customer or patient information private. This is known as

a. the privacy act.
b. confidentiality.

c. secret files.
d. keeping it undercover.

26. The functional résumé

a. organizes your experience around job skills rather than job titles.
b. organizes your experience around the jobs you have held.

c. presents your work history from start to finish.
d. accounts for all of the time you have worked or been a student.

27. Due process is

a. when employees are placed on trial by their employers.
b. another name for an employee handbook.

c. another name for the probation period.
d. the legal right to be notified of a complaint against you and give you the opportunity to state your case.

28. Employers are interested in potential employees’ online information because

a. they want to be sure that employees don’t waste time on the Internet.
b. they don’t want to be embarrassed or have their company’s reputation tarnished.

c. they want to check on their hobbies and interests.
d. they want people who know how to use the Internet.

29. A civil service exam is a(n)

a. exam given to people before they join the military.
b. pre-employment test that is administered to a job applicant seeking a government job.

c. exam that is taken to become certified in a specific industry.
d. test that all government employees must take every year to keep their jobs.

30. When confirming the time for an interview appointment, you are

a. verifying the time and date of the appointment.
b. advising the employer that you will be there.

c. showing a sign of weakness that you are unsure of the appointment information.
d. testing the employer to see if they really want to do the interview.

Part B: True-False

Determine whether the statement is true or false.

31. If a question on a job application form does not apply to you, you should just leave it blank.

a. True
b. False

32. On average, the more education individuals have, the more likely they are to seek and find jobs, earn higher wages, and retire with a pension.

a. True
b. False

33. You read the company handbook and signed a statement that you agree to follow the rules. You are responsible to know all the rules and policies in the handbook.

a. True
b. False

34. A cover letter is used to convey your interest in a job and accompanies your résumé when applying for a job.

a. True
b. False

35. Starting a new job comes easily for most people, without worry or anxiety.

a. True
b. False

36. You should be alarmed if an employer does not offer you a job immediately after an interview.

a. True
b. False

37. You only need one résumé for all the jobs for which you apply.

a. True
b. False

38. Most new employees have greater responsibility than authority.

a. True
b. False

39. It is okay to criticize a past employer when asked for a reason for leaving a previous job.

a. True
b. False

40. You should avoid asking for the job in an interview.

a. True
b. False

41. Most large companies develop rules and regulations as problems arise.

a. True
b. False

42. All of a company’s rules and policies must be in writing. There can be no unwritten rules.

a. True
b. False

43. You should never ask any questions during an interview. It is the interviewer’s job to ask all the questions.

a. True
b. False

44. The purpose of telephoning a prospective employer is to convert a job lead into an interview.

a. True
b. False

45. If you are interviewing for a position, and the employer has a formal tone and manner, you should act informally so the employer will not think you are competing.

a. True
b. False

46. All companies, no matter the size, are legally required to conduct formal new employee orientation programs.

a. True
b. False

47. You should avoid putting your résumé on a PDF file because few employers use software that can read PDFs.

a. True
b. False

48. A reprimand is a formal statement of misconduct.

a. True
b. False

49. Formal reporting is based on the chain of command.

a. True
b. False

50. Information included in a résumé is more condensed than in a personal data sheet.

a. True

b. False