“Large groups in society, in particular people with low literacy, lack the necessary proactivity and

problem-solving skills to be self-reliant. One omnipresent problem area where these skills are

relevant regards filling in forms and questionnaires. These problems could be potentially

alleviated by taking advantage of the possibilities of information and communication technology

(ICT), for example by offering alternatives to text, interactive self-explaining scales and easily

accessible background information on the questionnaires’ rationale. The goal of this paper was to

present explorative design guidelines for developing interactive questionnaires for low-literate

persons. The guidelines have been derived during a user-centered design process of the Dutch

Talking Touch Screen Questionnaire (DTTSQ), an interactive health assessment questionnaire

used in physical therapy. The DTTSQ was developed to support patients with low health literacy,

meaning they have problems with seeking, understanding and using health information. A decent

number of guidelines have been derived and presented according to an existing, comprehensive

model. Also, lessons learned were derived from including low-literate persons in the usercentered

design process. The guidelines should be made available to ICT developers and, when

applied properly, will contribute to the advancement of (health) literacy and empower citizens to

fully participate in society.”

[Cremers, A.H., Welbie, M., Kranenborg, K. et al.

Univ Access Inf Soc (2015). doi:10.1007/s10209-015-0431-2]

 

Investigate the problems such users might have in your local community and critique the

solutions these researchers propose. The journal paper is available for download at:

 

http://link.springer.com/article/10.1007/s10209-015-0431-2

 

Submission requirements

Answers should be in an essay format of about 3,000–3,500 words with illustrations,

although fixed limits will not be rigidly imposed. Very short submissions are

unacceptable.

Please submit a single pdf file using the naming conventions detailed above.

The overall presentation, structure, coherence and clarity of your submission will be

assessed. Marks will be awarded for demonstrating a good understanding of the topic, and

for providing an appropriate and informed commentary and analysis