1.Brief overview [Brand Summary & SocialMediaAccounts
Find creative store/business name[Doesn’texist].▪Create proper social media accounts[Twitter, Facebook and Instagram].▪Describe the industry and company.▪Explain the competitive advantage.▪What do you want to achieve with social media?▪Describe how social media marketing can contribute.
2.Audit your social media platforms performance
â–ªAfter creating your social media accounts, share it with your colleagues.
â–ªAll students are required to participate/engage [likes, comments,tags or share]
▪Social media marketing statistics will give you the vision you need to improve your plan, checkyour account’s statistics [Twitter analytics, Instagram Insights and Facebook Insights]and attach a screenshot to your report
.▪After that, youmust analyze the company’s use of the social media by examining their presence on the following social media platforms:
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Metric |
Sentiment |
Company Posts |
Feedback |
Average response time to feedback |
Reach |
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Note: you can use any free online Sentiment Analysis toolsto evaluate your social media presence.
3.SWOTand Competitive Analysis:â–ª
Conduct a social media SWOTanalysis foryour business.
â–ªResearch what your competitors are doing. Select 3 competitors and write the Competitive Analysissection of your SMMP.For each competitor answer the following questions:
â–ªWhat type of content are they posting?And social media platforms used?â–ªWhat content is getting the highest engagement [e.g. retweet, likes, comments]?â–ªHow many followers do they have?â–ªHow often do they post [daily, weekly or monthly]?Note: You can use any free online third-partyplatform for further analysis.
4.Define your social media marketing goalsâ–ªBased on the finding from your social media audit, write the goals and strategies section of your SMMP.








Jermaine Byrant
Nicole Johnson



