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Experiencing OB Assignment #3

Questionnaire

I experience my emotions intensely. 1

I feel others’ emotions. 5

I am passionate about causes. 4

I enjoy examining myself and my life. 3

I try to understand myself.4

I seldom get emotional. 4

I am not easily affected by my emotions. 4

I rarely notice my emotional reactions. 1

I experience very few emotional highs and lows. 2

I don’t understand people who get emotional. 1

My affect intensity is therefore at 34.

From the questionnaire, I have a relatively high affect intensity, and therefore I am more active, more reactive to emotionally stimuli, more sociable, and more physically ‘arousable.’ Affect intensity is a moderator of emotional responses since persons with high affect intensity will experience stronger emotional responses than people with lower emotional responses. According to the Affective Events Theory (AET), there is a correlation between the feelings and emotions an individual experiences, to behavior, job performance, and job satisfaction (Organizational Behavior, 290). AET asserts that specific events at the workplace may result in different people feeling different emotions such as anger, fear, joy, love, sadness, and surprise. Emotional labor is the regulation of expression and feelings for organizations purposes and includes surface acting, deep acting, and genuine acting (Organizational Behavior, 291-292). An individual with high affect intensity is able to regulate their feelings and expressions better, and is able to portray a genuine attenmpt at empathy, which aligns the emotions the individual is expressing with the ones he/she is displaying (deep acting). Emotional intelligence refers to the comprehension of how others react to our emotions. Persons with a high affect intensity and emotional intelligence are able to better cope with challenges and perceive these problems as challenges rather than threats(Organizational Behavior, 296). Moreover, positive affectivity and emotional intelligence encourage deep acting at the work place and also enable the individual to express naturally felt emotion.

While working at Company X (name withheld) for my marketing internship, one of our major clients came to the office without an appointment and demanded to see how far we were from completing their project. None of the managers were around at the time. We were only two interns in the office, and we told the client that his project was far completion-the truth. Later on, when the manager came, the two of us were summoned to his office. Our boss yelled at us for telling the client the truth and told us, that we had no business answering the client, and that we should have kept quiet. This scolding made us feel terrible but it seemed to affect my co-worker more for he was in a bad mood the rest of the day, and did not turn in for work citing sickness. This situation proved that my colleague was negative affective since he experienced the negative moods with greater frequency (Organizational Behavior, 100).

Works Cited

BIBLIOGRAPHY Organizational Behavior. Washington: Saylor Academy, 2012.