For case #2, you will use the exact format you did for case #1.  The one exception is you will include in the case anlaysis the answer to the five questions at the end of Case #2, Talent Dry Cleaners.  This is the only case that has questions you will include.  I will not only grade the case but for this case there are points for your answers.  So the answer tothe questions is very important.

Case Assignments     

General

For each case assignment, your job will be to investigate the firm’s problem(s) as they relate to Service Operations and prepare a written paper for each case. The format of your paper should be as follows and not to exceed 5 pages (Either 2 or 1.5 spaces between lines) excluding the Appendices section:

Executive summary – a couple of short paragraphs which summarize the remainder of the report

Background – use this section to lead in to your Problem Statement; identify symptoms, critical factors and the current state

Problem Statement – a succinct statement of the problem/dilemma/issue, preferably in a single declarative sentence; be careful to identify the real problem and not the symptoms of the problem  

Analysis – apply operational models, course content, and outside research to support your position; logically discuss options, implications and tradeoffs

HERE YOU WILL ADD A BOLD HEADING

CASE QUESTIONS

List the questions then answer each.

Recommendations and Conclusions – these should be your recommendations regarding how the organization should deal with the problem; they should be fully supported by the Analysis section

Appendices – References and Charts – does not count towards the 5 pages

Citations must be referenced according to APA style. 

 
Appropriate references:  This is a library research paper and you must use at least 3 different sources, not including textbooks. These sources should be company websites, industry sources, periodicals, such as the Wall Street Journal, Business Week, and so on, and governmental sources such as the SEC. Wikipedia and other similar sources are not to be used in this course.

THE FIVE QUESTIONS ARE GRADED AS A PART OF THE CASE GRADE.