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discussion and review questions related to business excellence

answer the questions below:

1- Compare and contrast local/regional/international business excellence models.Support your arguments with evidence from MENA-based (e.g. UAE) organizations.
2- Critically analyze the most widely used business excellence models adopted by the UAE-based organizations across the emirates (i.e. Dubai, Abu Dhabi, Sharjah,…)
3- Explain the vital role of top management/customer orientation/employee orientation/process orientation, benchmarking (and other criteria of business excellence models) in achieving business excellence. Support your arguments with evidence from MENA- (and UAE-based) organizations.
4- Critically analyze the performance impact of business Excellence models (e.g. EFQM, Deming Prize, MNBQA, DGQA, ISO 9000 series etc.). Support your arguments with evidence from MENA- (and UAE-based) organizations.
5- Discuss the motives behind the adoption and diffusion of business excellence models in public/private sector organizations in the UAE or wider context of the MENA region.
6- Critically analyze the adoption and performance impact of EFQM model in the UAE.Support your arguments with evidence from MENA-based (e.g. UAE) organizations.
7- Define and describe categories/criteria of business excellence models (e.g. EFQM, Deming Prize, MNBQA, DGQA, ISO 9000 series). Support your arguments with evidence from MENA-based (e.g. UAE) organizations.
8- How ISO 9000 is similar to or different from other BE models?
9- Critically analyze 2 of the local and regional BE models.
10- Discuss pros and cons of international BE models such as EFQM, Deming Prize and MBNQA.
11- Discuss the ISO family standards and the manners in which they contribute to creating a quality culture and enhancing business excellence.

Answers should be:

* žUsing BE theories/concepts in answering the questions.
* Using of the language of the course

ž* Reaching the point: focus on the question, do not provide generic answer

* žPrecise reference to the criteria of BE models

* žLogical and complete answers provided (do not write too much or too less. Be focused on the question). 200- 250 words per question would be enough.

* žSupporting examples

8

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