CURRICULUM VITAE

Mayara. A. Velazco Valenti

Address

Tel: 786-286-5367

Email: mayaravelazco16@yahoo.comPERSONAL PROFILE

I am a compassionate, detail-oriented, and meticulously organized individual with experience working in different environments. Also, I am self-motivated with the ability to work under pressure without supervision and maintain the focus to meet and exceed the set goals. Furthermore, I possess outstanding written and oral communication skills. I also possess outstanding interpersonal skills, with the ability to interact with individuals from diverse cultural backgrounds. I am also an innovative and reliable person with a proven ability to achieve set goals while displaying efficient time-management and multi-tasking skills. In the past years, I have been acknowledged by my peers and supervisors for my tenacity and capability to manage the dynamics of a rapidly changing environment gracefully. Besides, I am recognized for integrity, loyalty, and honor. I am currently seeking an opportunity to enroll in a nursing program to develop myself and develop a set of nursing skills to render quality healthcare and touch many people’s lives globally.

CORE SKILLS

Computer literacy

Compassionate

Attention to details

Exceptional critical thinking skills

Outstanding interpersonal skills

Outstanding communication skills.

Ability to think and work efficiently in extreme situations

Exceptional teamwork skills.

Effective time management skills

Strong work ethics

WORK EXPERIENCE

2015- 2019 McDonald

Crew Member

Handled customer concerns and complaints in a polite and friendly manner.

Operated cash registers, ran the drive-thru, and cleaned the restaurant.

Prepared food following the recipe specifications of every item on the menu.

Handled customer requests for information regarding prices, products, and specials.

Accurately took customers’ food orders and prepared them for delivery at the counter.

Took food orders over the internet or phone as placed by clients and prepared them for delivery.

Collected payments from customers for their orders and processed payments using cash registers and electronic devices.

2014-2015 Yacht Club at Brickell Apartments

Front Desk

I performed check-in and check-out tasks.

I managed phone calls and online reservations.

Maintained and updated bookings and payment records.

Informed customers about acceptable methods of payment and verified their credit cards.

Recorded guests’ essential information, such as contact details and their time of stay.

Welcomed guests upon arrival to the apartments and assigned rooms.

Provided information pertaining to our apartments, rates, amenities, and available rooms.

Responded to clients’ concerns and complaints professionally and on time.

Liaised with the housekeeping staff to make sure that all rooms were tidy, clean, and fully furnished to meet our client’s needs.

Arranged personalized services for VIP clients and confirmed group reservations for group events such as weddings.

2013-2014 Family Dollar

Cashier

Accurately processed sales and return transactions.

Calculates the cost of goods and services.

Received and recorded payments.

Calculated and returned change when needed by the payment method used by the customer.

Provided a positive customer experience with friendly, fair, and courteous service.

Reconciled sales receipts and cash drawers.

Handled customer complaints in a professional way and answered all their questions pertaining to our goods.

Processed returns, layaways, and exchanges.

Registered sales on a cash register.

Stayed updated on advertisements, merchandise promotions, and product information.

EDUCATIONAL BACKGROUND

Year

XXX-2021 Miami Dade College-Associates in Arts

XXX-2011 World Hope Academy

XXX-XXX Miami Norland Senior High

REFERENCES

Available on request