conducting a needs assessment

Project description
Answer 4 essay questions from the 6 listed below:
To answer the essay questions you will need to use the Powerpoints, and all assigned and suggested articles. You can also use outside sources. Be sure to cite your sources using APA 6th Edition format. Use both in-text citations and an appropriate APA reference list. I will upload the articles, power points and the rubic of what the professor is looking for please follow. Please grammar and spelling revised after is done. Thanks
Question 1
1. You are a social worker at the local United Way Office. You are asked to conduct a needs assessment to determine if the city’s after-school programs are currently meeting the needs of the families in your area. Describe how you would proceed to plan this evaluation.

Question 2
1. List the types of data you would find useful to collect and the data sources you would explore when conducting a process evaluation for your team project. Describe how the data would be collected and how you would use this data to inform process improvement within your topic.

Question 3
1. Describe the basic components of a logic model and any advantages or disadvantages to the evaluator to developing and using this tool in evaluation.

Question 4
1. Discuss in detail the differences between program evaluations and evidence-based process.

Question 5
1. Discuss a strategy for developing the outcomes component of a program that is based on outcomes measurements and programmatic objectives.

 
Question 6
1. Discuss the need for program theory. Define program theory. Discuss when and why a program theory must be developed. Discuss the components of a program theory. Evaluate the rationale behind conducting theory-based evaluations

Conducting a Needs Assessment

Name

Date

Conducting a Needs Assessment

The primary goal for any business enterprise is to make the maximum possible amount of profit. Hence, it is upon the management to carry out a careful market analysis, identify the product to produce, plan the operations and provide the required resources. My concern is to carry out a need analysis in the sales support call centre.

This department which consists of 25 employees was to be in charge of coordinating the operations of sales and marketing executives in the field. They were to offer communication and provide a possible linkage between them and the potential clients. Moreover, they were to be in charge of the newly created online marketing department. However, throughout my analysis, I established that this has not been accomplished because the department has been blamed for incompetency. They do not adequately support the executives especially those in foreign assignments. Besides, they are not courteous to the clientele. In fact, they have been reported to be rude and incompetent in answering important questions regarding the organization and its products. This has led to a sharp decline in the stock turn over (Robinson, D.G. & Robinson, J.C., 2005).

Based on the above inefficiencies, I would like to suggest to the top management especially, the Human Resource Department to take the appropriate measures. First, the 25 workers should be given more training on how best they can improve their performance. This should be done by organizing for seminars, conferences and workshops. Here, they should be lectured on basics of communication skills and how it can be effectively used to reconstruct the company’s injured reputation. On the other hand, the work force may be increased by recruiting more staff to this department (Kaufman, R.A., 2003). They should be highly qualified and given additional orientations before beginning the job.

In conclusion, I would like to point out that communication is the most sensitive part of any organization. It should be staffed by appropriately trained personnel whose performance should be closely monitored and constantly improved through motivation and periodical inductions. This will help in bridging such disparities.

References

Kaufman, R.A. (2003). Needs Assessment: A User’s Guide. Englewood Cliffs, New Jersey:

Educational Technology Publications, Inc.Robinson, D.G. & Robinson, J.C. (2005). Performance consulting: Moving beyond training. San

Francisco: Berrett-Koehler.