Question 1 

Identify four main types of listening.

Discriminative,   informational, critical, and empathetic

Useful, purposeful,   relational, and giving

Selective,   productive, positive, and powerful 

None of the above

Question 2 

Identify a bad listening practice. 

Empathetic   listening

Aggressive   listening

Sensitivity   training

None of the above

Question 3 

Define interpersonal communication.

Process of   exchanging messages between people whose lives mutually influence one another   in unique ways in relation to social and cultural norms.

Communication in   the workplace only

Using technology to   simulate communication

None of the above

Question 4 

Identify a strategy for managing interpersonal conflict.

Enforce majority   rules.

Leave those in   conflict to work it out alone

Distinguish the   people from the problem (don’t make it personal). 

None of the above

Question 5 

Define social exchange theory.

Weighing the costs   and rewards in our relationships.

Exchanging ideas   for friendships

Using money as   status in relationships

None of the above

Question 6 

Identify an organizational pattern for an informative speech. 

Vocal

Auditory

Spatial

None of the above

Question 7 

Define Monroe’s Motivational Sequence.

Smart,   Style-Driven, Direct, Success, and Need

Action, Direction,   Desire, Goals, and Substance

Attention, Need,   Satisfaction, Visualization, and Action

None of the above

Question 8 

Identify the most common types of small groups.

Idea-driven and   without boundaries

Task-oriented and   relational-oriented

Deadline oriented   and non-productive

None of the above

Question 9 

Describe traits of an effective small group. 

Participation,   feedback, equity, and motivation

Conflict, unequal   level of responsibility, and stereotyping

Frequent meetings,   social outings, and limited email communication

None of the above

Question 10 

Identify a way to use social media competently.

Accept all friend   requests

Familiarity with,   and use of, privacy settings.

Provide social   media usernames on business cards

None of the above