Case Study 12.1 Whats-App-ening

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Case Study 12.1 Whats-App-ening

To start with, it is imperative to acknowledge the role of these applications in the organization and the kind of communication the organization is trying to accomplish in their workplace community. It is evident that Hospital Care Corporation’s Head of Human Resources is trying to establish a better, effective, and superior communication channel for all its employees. I would say these applications are solely meant for the purpose of internal communication throughout the hospital. It is evident that the Human Resources Department is always on the lookout for input from the employees at the hospitals. This is because employees are best placed to observe and provide feedback on various aspects since they are the ones that have most interactions with the patients. The hospital heads and executives are looking forward to developing improved upward flow of communication. The application provides both upward and downwards communication flow. The Human Resource Faculty requires to use a service in such a case considering that that the application enables the organization to push important notifications and announcements to their employees. The application enables the employees to get real-time updates and news. They ate even able to make a change to their benefits with the help of the application. This is a downward communication method. The workforce needs to take up the use of the application that gets selected. Moreover, throughout this application, employees tend to be given a chance to express their feedback, thoughts and concerns anonymously. They also provide feedback on operational practices or suggest ideas which tends to be a form of upward communication. This kind of communication tends to be vital to supervisors, executives, and other individuals in a administrational positions.

I foresee various challenges with using upward communication using an app. First, establishing a proper upward communication channel is critical for any industry or business. The managers and other individuals in leadership positions will require to be informed about the concerns and opinions that the employees might be encountering. This will allow the problem to be solved easily. In essence, upward communication comes into the picture to keep employees on the same level as senior-level individuals such as the Board of Directors and the Chief Executive Director. Observing organizational hierarchy is important. Upward communication boosts satisfaction and productivity. The biggest possible problem from the app has to do with it its uptake for upward communication. There is a possibility that some employees might not be reception to the use of the application for upward communication as they are used to conventional methods of communication. Additionally, at times getting employees to share their thoughts with management can prove difficult. Incorporating such aspects into an application might prove difficult.

Undoubtedly, I have concerns with the employees that use their personal cell phones to run the company apps. In my viewpoints, the use of tablets and smart phones tends to come with obvious distractions. This is especially the case if the applications is for an institution such as a hospital. Using personal cell phones for company applications has a negative impact on productivity. Cell phones easily tend to make employees to loose focus on important tasks. As such they should avoid as much as possible running company applications on personal cell phones. From a far, it might seem like a viable innovative service, however there are better ways of implementing downward and upward communication in a hospital set up. Examples of these options include traditional in-person meetings that proved to be better than the use of company applications. Essentially, there should be limited use of cell phones of employees while at work. Alternatively, the company can issue employees with tablets that have limited functions. They can also consider blocking the computer servers at the workplace from accessing specific sites.

There are certain considerations that companies should look for concerning functionality for employee engagement and two-way communication. Companies should come up with ways to develop reliable and functional communication channels. The channel should work to establish a dual understanding between the workforce and administration. It is upon the company administration to invite feedback from employees and personnel. Upon receiving feedback, the administration, in turn, should act on it accordingly. Acting on feedback establishes trust between the employees and company administrators. It also promotes mutual respect among the employees within an organization. Respect is a key ingredient for success as it boosts the contentment of everybody. When satisfaction becomes a priority for the leadership or administration of a company, there tends to be satisfaction. One can notice that employees become more enthusiastic and engaged in their work when they are satisfied. Worth noting, the method and service employed should be welcoming, practical but not overwhelming. The application’s functionality should incorporate places where members of staff are allowed to provide feedback and share opinions about the company’s business organization. Additionally, here employees will have platform to share their concerns, and discuss new ideas. Moreover, the company can also incorporate surveys that will greatly enhance understanding and satisfaction of all parties.