Analysis of IT Requirements February 12 2017 Introduction Table of IT Requirements Generic Strategy for Competitive Advantage: Cost Leadership Strategy Business Process to Be Improved: Employee Scheduling and customer appointments IT Requirement Importance/ Relevance High, Medium, Low, or Not Applicable (N/A) Explanation for Ranking (Write a minimum of 3 good sentences for each; both the process to be improved and the case study should be mentioned in each explanation; the data used in the process should be included in the explanation where applicable.) 1 Usability High Accommodate changes in the customer information stored in the system. 2 Maintainability High . 3 Scalability High 4 Reliability High 5 Availability Medium 6 Performance High 7 Security High 8 Data Accuracy High One should ensure data entered is correct. For example, is the customer contact information, such as telephone number, appointment times accurate. 9 Data Completeness Medium Employee one should ensure data entered is correct. For example, is the customer contact information, such as telephone number, appointment times accurate. work schedules should reflect hours worked. One should ensure the time employee reported to work and the time they ended their shift. 10 Authentication High For security purposes, each staff member should have a sign on network password and or password to identify or authenticate their identity to access email, payroll, and any database or IT device utilized at Salon 11 Enterprise Systems (ERP, CRM, SCM) High 12 Networks High Ability to exchange information interchangeability such as the internet connected to network of to run electronic mail, voice and video, file transfers, world wide web. The network of having instant messenger via smartphones inside salon, social media to display and advertise new styles and to have web page whereby you can schedule an appointment and cancel an appointment using an app link to salon intranet or fb or Instagram profile. 13 Database Medium This should be set up to create a relationship set of information to keep track of customer name, phone numbers and appointment times; services rendered and name of stylist. This will help track how much work and hours each employee performed services to a client 14 Data Warehouse Medium This process centralized data taken over time and creates historical data, which allows can be analyzed. For example, match dates from appointments, employee’s schedules and studying trends of when a client or when employees are available or busy. 15 Data Mining An analysis of employees’ salaries, tips or analysis of how frequent a client receives a service such as color or cut. 16 Business Intelligence 17 Decision Support System 18 Business-to-Business eCommerce 19 Business-to-Consumer eCommerce Introduction: Balzan, P. (2014). Business Driven Information Systems. New York, NY: McGraw-Hill Irwin.