Production and operations management

1. Prepare a flowchart for one of the following:
a) The registration process at a school
b) The process at the local car wash
c) A shoe shine
d) Some other process with the approval of the instructor

2. A Canadian university’s business program has the facilities and faculty to handle an enrollment of 2,000 new students per semester. However, in an effort to limit class sizes to a “reasonable” level (under 200 generally), the university’s registrar, Tom Choi, placed a ceiling on enrollment of 12,500 new students. Although there was ample demand for business courses last semester, conflicting schedules allowed only 12,450 new students to take business courses. What are the utilization and efficiency of this system?

3. Markland Manufacturing intends to increase capacity by overcoming a bottleneck operation by aIDing new equipment. Two vendors have presented proposals. The fixed costs for proposal A are $50 000, and for proposal B, $70 000. The variable cost for A is $12.00, and for B, $10.00. The revenue generated by each unit is $20.00.
a) What is the break-even point in units for proposal A?
b) What is the break-even point in units for proposal B?

4. Kenora Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Magill, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers’ stores. The forms for the first 279 shipments have been turned in. They show the following over the past 8 weeks:
Even though Daniel increased his capacity by aIDing more workers to his normal contingent of 30, he knew that for many weeks he exceeded his regular output of 30 shipments per week. A review of his turnover over the past 8 weeks shows the following:

a) Develop a scatter diagram using total number of shipments and number of defective shipments. Does there appear to be any relationship?
b) Develop a scatter diagram using the variable “turnover” (number of new hires plus number of terminations) and the number of defective shipments. Does the diagram depict a relationship between the two variables?
c) Develop a Pareto chart for the type of defects that have occurred.
d) Draw a fish-bone chart showing the possible causes of the defective shipments.