55. Which of the following statements is false?
A. BPM is a task-oriented approach.
B. BPM can help companies reduce costs.
C. BPM can help companies increase revenue.
D. BPM can improve customer satisfaction.
E. BPM can improve organizational flexibility

56. Which of the following statements is false?
A. BPM begins with process modeling.
B. Process modeling is a graphical depiction of
all the steps in a process.
C. BPM uses Web-enabled technologies for user
interfaces.
D. Business activity monitoring is used to
measure and manage business processes.
E. Business activity monitoring is a type of
scheduled reporting.

57. Business pressures on organizations are
created when there are changes in
A. Social factors
B. Economic factors
C. Legal factors
D. Political factors
E. Changes in all of the above
will create business pressures.

58. Market pressures include which of the
following?
A.
the global economy
B.
weak competition
C.
a homogeneous workforce
D.
weak customers
E.
high-cost offshore labor

59.
The workforce in developed countries is exhibiting all of the following trends
except:
A.
It is becoming more diversified.
B.
It includes more women.
C.
It includes more single parents.
D.
It includes fewer persons with disabilities.
E.
It includes more minority-group members.

60.
Today’s customers have ________ .
A.
less knowledge about products
B.
less sophistication
C.
difficulty in finding information about products
D.
higher expectations
E.
difficulty in comparing prices

61. Which of the following statements concerning
technology pressures on modern businesses is true?
A. Technology changes so rapidly that
organizations should wait before they release new technology-based products.
B. New technologies offer alternative service
options.
C. New technologies will never replace existing
technologies.
D. The amount of information on the Internet
remains stable from year to year.
E. The important information on the Internet is
fee-based.

62. Which of the following is not an example of
the growing initiative called green IT?
A. Designing an IT infrastructure to support
sustainability.
B. Building systems that monitor carbon
throughout the organization.
C. Asking vendors about compliance on
environmental standards.
D. Building computer applications that use less
energy
E. Designing energy-efficient data centers.

63.
The digital divide is an example of which type of societal pressure?
A.
social responsibility
B.
government regulations
C.
protection against terrorism
D.
ethics
E.
information overload

64. Which one of the following statements is
false?
A. Businesses tend to view government
regulations as expensive constraints on their activities.
B. Government deregulation reduces competition.
C. IT support is essential for compliance with
many new regulations.
D. IT has been used to identify patterns of
behavior associated with terrorist activities.
E. Information ethics can destroy the morale of
a company’s employees.