1. Which of the following is NOT a problem commonly found
when monitoring?
a) Organizations collect data that are easily gathered
b) Gathered data are not the most important to reach the
organization’s goals
c) There is an undue emphasis on measuring objective output
performance
d) Inputs measurements are used as a proxy for output
completion

2. In this stage of operational effectiveness, organizations
use core capabilities residing in the operations area to obtain a sustainable
competitive advantage.
a) Stage 1, internally supportive
b) Stage 2, externally neutral
c) Stage 3, internally supportive
d) Stage 4, externally supportive

3. Which one of the following perceptual measures
corresponds to a company that is in the internally supportive stage of
operational effectiveness?
a) Outside experts are called in for strategic decisions
b) Aim is to achieve competitive parity
c) A manufacturing strategy is formulated and pursued
d) Goal is to achieve competitive superiority

4. Which one of the following perceptual measures
corresponds to a company that is in the internally neutral stage of operational
effectiveness?
a) Outside experts are called in for strategic decisions
b) Aim is to achieve competitive parity
c) A manufacturing strategy is formulated and pursued
d) Goal is to achieve competitive superiority

5. Some benefits of the balanced scorecard include:
a) It helps align departmental and personal goals to the
organization
b) It is an effective way to clarify and gain authority
within the organization
c) It is a mechanism for aligning personal goals with
societal goals
d) It helps organizations track their competitors

6. With respect to strategy maps and balanced scorecards,
which of the following is FALSE?
a) Both address four perspectives: financial, customer,
internal business process, and learning and growing perspectives
b) Strategy maps represent an easier way to develop a
balanced scorecard
c) Both serve to monitor the cause-and-effect relationships
identified through the development of a balanced scorecard
d) Employees’ understanding of strategy interactions is
enhanced through their use

7. Which of the following statements is FALSE?
a) ISO is a strictly European standard
b) ISO 9000 and ISO 14000 are two of the best known ISO
standards
c) ISO 14000 has been updated in December 2008 and is known
as ISO 14000:2008
d) Over 630,000 organizations in 152 countries have
implemented ISO standards

8. FMEA stands for:
a) Fail safe Mode and Effectuation Analysis
b) Failure in Massive Effects Analysis
c) Failure Mode in Eviction Analytics
d) Failure Mode and Effect Analysis

9. As control involves both mechanistic and human elements,
it is one of the manager’s most difficult tasks. Which of the following is the
best answer about desirable characteristics of control systems?
a) Should be as simple as possible to operate and maintain
b) Should signal managers if they go out of order
c) Should be focused and admit the least amount of variation
d) Both A and B