1- Interactive listening is a complex yet invaluable method of communicating with people. What are some common barriers to listening in an organizational setting? Provide an example situation and propose a solution to the problem.

2- Define the following terms and give an example:

1. Empathic listening

2. Discriminative listening

3. Negative listening

4. Chronemics

5. Proxemics (explain intimate zone, personal zone, social zone & public zone)

6. Kinesics
For kinesics, give an example of how you have used or observed non-verbal cues such as:

Emblems or
Illustrators or
Regulators or
Adaptors or
Affect Displays