Learning Questions of Module-5

• What issues are covered in research ethics?
• The goal of “no harm” for all research activities and what constitutes ‘no harm’ for participant, researcher and research sponsor.
• Understand ethically and socially responsible behaviors.
• The differing ethical dilemmas and responsibilities of researcher, sponsor, and research assistants.
• The role of ethical codes of conduct in professional associations.
• Decide the ethical considerations in their area of study.
• Know the terminology related to research and research planning
• Assignment-2 covers Modules 5&6
• Your assignment is required to be four to five pages in length, which does not include the title page and reference pages, which are never a part of the content minimum requirements.
• Support your submission with course material concepts, principles from the textbook and at least three scholarly, peer-reviewed journal articles. Use the Saudi Digital Library to find your resources.
• follow APA style guidelines.

Learning Questions of Module-6

Instructions:

Assignment-2NM-7

• Carefully read the attached article and answer the questions:

Chiguvi D. and Guruwo P.T. (2017), Impact of Customer Satisfaction on Customer Loyalty in the Banking Sector, International Journal of Scientific Engineering and Research, Volume 5; Issue 2; February 2017; p 55-63.

• Assignment Questions:

• Identify the key concepts discussed in the article. (1 Mark)
• Clarify the principal theories underlying the research. (1 Mark)
• Compare Theories with hypotheses. Write the principal research hypothesis tested by the authors. Clarify its format. (1.5)
• Consider the following model: (1.5)
• Before collecting data, the authors would have obtained an informed consent from participants. Take this survey as an example and explain how you should implement informed-consent procedures (2 Marks).

• Identify the independent variables.
• Specify the type of the variable “Customer loyalty”.
• Identify at least two relationships highlighted in the model.