1

An SWOT analysis determines:

A

internal strengths and weaknesses and external opportunities
and threats

B

internal strengths and weaknesses and internal opportunities
and threats

C

internal strengths and opportunities and external weaknesses
and threats

D

external strengths and weaknesses and external opportunities
and threats

E

external strengths and weaknesses and internal opportunities
and threats

2

Which of the international operations strategies uses the
existing domestic model globally?

A

multidomestic strategy

B

transnational strategy

C

global strategy

D

international strategy

E

worldwide strategy

3

Competing on cost is

A

concerned with uniqueness

B

concerned with reliability of scheduling

C

achieving maximum value as perceived by the customer

D

based upon flexibility

4

Which of the following is NOT an OM strategy/issue during
the introduction stage of the product life cycle?

A

high production costs

B

frequent product and process design changes

C

limited models

D

long production runs

5

Which of the following statement is incorrect about the
mission?

A

The mission states the rationale for the organization’s
existence

B

The mission statement provides boundaries and focus for
organizations

C

Each functional area within the firm may develop its own
strategy, but not its own supporting mission

D

The mission statement provides the concept around which the
firm can rally

6

According to the authors, which of the following strategic
concepts allow firms to achieve their missions?

A

distinctive competency, cost leadership, and experience

B

differentiation, quality leadership, and response

C

productivity, efficiency, and quality leadership

D

differentiation, cost leadership, and response

E

differentiation, distinctive competency, quality leadership,
and capacity

7

Claudia Pragram Technologies, Inc, has narrowed its choice
of outsourcing provider to two firms located in different countries Pragram
wants to decide which one of the two countries is the better choice, based on
risk-avoidance criteria She has polled her executives and established four
criteria The resulting ratings for the two countries are presented in the
table below, where 1 is a lower risk and

44

is a higher risk Assume that the executives have determined
four criteria weightings: Price, with a weight of 01; Nearness, with 06;
Technology, with 02; and History, with 01

a) Using the weighted factor-rating method, which country
would you select?

In the following table, compute the total weighted score for
each candidate (enter your responses rounded to one decimal place)

?????????????????????????????????????????????????????????????????????????????????????????????????

Selection Criterion

(Risk Factors)

Criteria

Weight England Canada

Price of service from outsourcer 010010 22 33

Nearness of facilities to client 060060 22 22

Level of technology 020020 11 44

History of successful outsourcing 010010 44 44

Total Weighted Score:

nothing

nothing

Based on a comparison of weighted risk scores, Claudia
Pragram should choose

?

CanadaCanada

either oneeither one

EnglandEngland

as the best country for outsourcing

b) Double each of the weights used in part (a) (to

020020,

120120,

040040,

and

020020,

respectively)

If each weight is doubled, Claudia Pragram should choose

?

CanadaCanada

EnglandEngland

either oneeither one

as the best country for outsourcing

What effect does doubling the weights have on your answer?

A

The conclusion does not change but the weighted averages
change

B

The conclusion changes but the weighted averages do not
change at all

C

The conclusion changes since the weighted averages change

D

The conclusion does not change since the weighted averages
do not change at all

Click to select your answer(s)

8

A method managers use to evaluate the resources at their
disposal and manage or alter them to achieve competitive advantage is referred
as

A

resources view

B

value-chain analysis

C

five forces analysis

D

competitive advantage

9

The creation of a unique advantage over competitors is
referred as

A

experience differentiation

B

competitive advantage

C

response

D

differentiation

10

Outsourcing is simply an extension of the long-standing
practice of:

A

postponement

B

exporting

C

subcontracting

D

e-procurement

E

importing

11

Which of the following did the authors NOT suggest as a
reason for globalizing operations?

A

improve the supply chain

B

pursue stockholder approval ratings

C

reduce costs

D

understand markets

E

attract and retain global talent