Introduction (250–300 words)

·         You will prepare an outline of the Quality Training Manual. The first part of the manual will be the Introduction. This should include a history of the quality management evolution and why it is needed.

o    What are some of the specific directions that companies are adopting in terms of strategic quality management?

o    Discuss the evolution of and the pros and cons of such programs as Deming and Six Sigma.

 The Role of Leadership (300–400 words)

·         In any personal experience or a real-life story found on the Internet, discuss senior management’s role in successful quality improvement programs.

·         In general, what is senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?

·         Why must firms adopt the roles that you identified? What would happen if they did not fill those roles

·         How should senior and middle management derive the metrics that they want to use to both monitor and communicate performance?

General Quality Strategies and Tools (400–500 words) 

·         Discuss the specific meaning, importance, and risks of the following quality management tactics:

o    Establishing customer expectations

o    Designing quality in

o    Defining metrics

o    Mistake-proofing

o    Kaizen

o    Six Sigma

 Quality Tactics and the Logistics and Supply Chain Functions (300–400 words)

·         What tools are applicable internally

·         What tools are applicable externally with vendors

 Roll-Out(250-300)

·         Describe the process of rolling out this new company-wide quality initiative. Pay specific attention to the logistics and supply chain management functions. Include the following:

o    A communication plan

o    Recommended sequence of steps to get personnel trained

o    Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)