The paper includes a critical analysis of the relationship among different articles. Must use at least 10 scholarly, peer-reviewed journal articles to build the ROL. Must use the following sources for 2 out of the 10 required.
Frey, R., Bayon, T., & Totzek, D. (2013, April 16). How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context . Journal of Service Research , 503-517. http://dx.doi.org/10.1177/1094670513490236
Jeon, H., & Choi, B. (2012, May 26). The Relationship Between Employee Satisfaction and Customer Satisfaction. The Journal of Services Marketing , 332-341. http://dx.doi.org/10.1108/08876041211245236








Jermaine Byrant
Nicole Johnson



