Complete the exercises

1.      

Use word processing or other software to design a letterhead that could be

used for your personal business correspondence.

2.      

Respond to the following e-mail from a friend. Follow your instructor’s directions about

whether to print your message or send it electronically. (Objective 1)

I want to apply for a job listed in today’s paper, but there’s no company name—just a

post office box. What should I use for a salutation?

3.      

Rewrite any of the complimentary closings that are not appropriate for the situation.

Situation Complimentary Closing

a. Letter to your state senator   Cordially

b. Letter to a new customer   Respectfully

c. Letter to a long-time customer  Sincerely

    4. Format the following paragraph as the second page of a letter from Harry Clyde, Manager at Safeway Insurance, to Mary Lee Allison; use today’s date. (Objective 1) After you have read the brochure, phone me to arrange a meeting. At that time, we can discuss the level of coverage appropriate for your business. I look forward to working with you not only as you start your business but also as it grows.

9. Correct the following memo headings: (Objective 5)

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a. TO: Ebony Cartier

   FROM: Seth Maas

   Subject: Fiscal Year Closing Procedures

   Date: June 1, 201-

b. 201- June 09

   SUBJECT: Vacation Requests

   TO: Department Managers

   FROM: John Demgen

Web exercises to accompany this chapter are available at www.cengage.com/ bcomm/krizan.

Message Analysis

Correct the content, word choice, grammar, and punctuation errors in the following message;

format it as a memo to Rachel Coker from Paul Martin. Date the memo September 17; create an appropriate subject line. Send a copy to the night shift leader.

You’re transfer to the knight shift has been approved. I am sure you will injoy working with Jenny Carey; your new shaft leeder.

As shown on the attached schedule, you will begin working the night shift (midnight

to 8 a.m.) on Monday October 1. Please continue working the day shift (eight to for) thru Friday, September 28th.

Rachel, you is an asset to our co, and we are pleased to make this change to assist you in improving your child-care arrangments.

Writer’s Workshop

The following items may be sentence fragments or contain errors in subject–verb agreement, pronoun–antecedent agreement, comma and semicolon placement, number display, capitalization, spelling, word choice, possessives, modifier clarity and placement, or parallelism.

Rewrite the sentences to make them correct.

1. Bailey Brothers have announced there plans to open a manufacturing plant in Thunder Bay

Ontario.

2. John will be at the meeting, ask him about the proposal then.

3. At Carver we’ve always believed in the importance of safety therefore we offer complete line

of safety equipment.

4. Sara Redden, the ceo, met with the board of Directers at nine o’clock a.m., dined with her

sister at 12 p.m., and golfed with clients at 2 p.m.

5. Each of the candidates must submit an application form with they’re letter and résumé.

6. Neither the Benson Brothers nor John have read the twelve-page document.

7. After reading Scotts’ report Angie suggested he ad 2 graphs.

8. The 15 dollar service fe
e does not include packaging gift wrapping engraving or mailing

costs.

9. Bring these forms to accounting and ask Paula Smith the department head to sign them.

10. Why does Amy want to know which of us lead the building tour last week?

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