The class is Systems Thinking for Business Performance. For this assignment, please do assignment #2. You can find this in the PDF attachment for assignment #2. You

will have to scroll down to the 3rd page to find assignment #2 instructions.

Course Description:
Contemporary organizations face increasingly complex problems. A major reason for this
increased complexity is that the world has become much more interconnected as money, people,
ideas etc. flow across organizations and nations more easily than before. Solving problems in an
interconnected world requires one to take a systemic view – to see the world as a structured
collection of interacting components and forces. Without such holistic thinking, our mental
models of the world around us will remain deficient and any business decisions based on them
will likely not be effective. In this course, you will learn a set of conceptual tools that will
enable you to develop, express and improve holistic mental models of problems. In doing so,
you will develop a foundation for better decision making which will, in turn, lead to improved
business performance. The systems thinking approach forces one to examine underlying causal
structures that generate observed patterns of behavior. Since any management decision
constitutes an intervention in an organizational system, the systems thinking approach is
particularly well suited for making strategic decisions which, by their very nature, cover multiple
entities and span long periods of time.