Amendments and Confirmations
(50 marks)
Scenario
The Portellas are return clients to the Millenium Travel Agency – this time requesting a family vacation to
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All members of the family travel on Australian passports and do not require visas for the journey to
New Zealand
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Mr Peter Portella is a QANTAS Platinum ‘frequent flyer’: QF 18808099
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All flights will be organised by Mr Portella, directly with Qantas using frequent flyer points
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Mr Portella made initial inquries via the Millenium Travel internet website and emailed 30 May regarding accommodation in
Queenstown
NEW ZEALAND
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Bookings for accommodation and Milford Sound Day tour were confirmed 15 June.
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Deposit due immediately to secure booking. Final payment is due two weeks prior to departure, which is 07 September.
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Mr Portella is now awaiting information from you, the Millenium Travel Agency consultant recommending other products and services for their stay in and around Queenstown.
Click here for more on this paper…….
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Client details |
(46 yrs) Passport no: JP35545 EXP 15 April 2017 |
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Mrs Mary Portella Passport no: JP35546 EXP 15 April 2017 |
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Miss Kerry Portella Passport no: JP35548 EXP 15 April 2012 |
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Master Anthony Portella Passport no: JP35549 EXP 15 April 2012 |
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Address |
8 The Esplanade MANLY NSW |
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Home ph Business ph Mobile phone |
02 7576 7778 02 7541 1234 0401 000 000
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Booking details |
# JFL3PY |
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Accommodation |
Crown Classic Hotel 7 night ‘Hotel Pass’ AUD$150.00 per room per night 1 Family STE (allows up to 5 people) IN 07 Sep – OUT 14 Sep |
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Flights |
07 Sep Qantas Airlines QF 43 Depart SYD to CHC via WLG, Economy class (Y)
Connect with Economy class (Y)
14 Sep NZ 063 Depart ZQN to CHC via WLG Economy class (Y) Connect with QF 44 to SYD, Economy class (Y)
*Frequent flyer points booking arranged by Mr Peter Portella |
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Tour |
Children <15yrs AUD$100.00 pp |
Question 1 (20 marks)
Complete the two (2) tables below in preparation for your conversation with Mrs Mary Portella.
Table 1:
Fill in the payment details and information required where noted with (*) asterisk. Show all calculations, workings and final cost.
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* Deposit amount due: Note: |
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* Final payment amount * Date due: Note: |
Click here for more on this paper…….
Table 2:
You are required to conduct further research using the internet, travel brochures and/or perhaps make inquiries with travel agents to complete the details in this table. Note:Keep in mind this activity is in preparation for your telephone conversation with Mrs Por
tella.
List reference sources and complete acknowledgements used for this research.
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Additional information |
Advice |
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What is the |
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Are there any health risks in
If so, list examples. |
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Do clients need a passport? What are the conditions regarding validity of passport? |
Continued over page
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Additional information |
Advice |
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Which island is Milford Sound located? |
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