1. Although the optimal level of conflict can be functional, no conflict or too much conflict can be dysfunctional. What steps would you as a manager take to stimulate some degree of conflict when appropriate and reduce conflict when it is excessive?
2. In the article, “Conflict in Work Teams”, the author discusses several strategies for resolving group or team conflict. Which type of strategies seems to fit you as a manager best? What criteria should you consider when determining the best conflict resolution strategy?
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