CASE STUDY 3: DESIGNING WORK

For this memo, you will be analyzing a case and providing recommendations based on your analysis. Use the guidelines in Chapters 1 – 5 of your book to help form your recommendation and develop your plans.

You are the HR Manager for a large non-profit hospital in Nashville, TN. The hospital was formed following a merger by two smaller hospitals is currently divided into 10 different organizational units (5 that existed under hospital A and 5 that existed under hospital B). Patients receive care in all different areas of the hospital, so their care needs to be coordinated across these units. However, the existing technology does not connect medical records across these units and the hospital staff do not work well with people outside of their organizational unit.

Now that the merger is complete, the hospital needs to develop a new strategic intent and goals. Based off of the new strategic intent and goals, the hospital then needs to adjust its organizational design and effectiveness outcomes to fit these changes.

ISSUES TO ADDRESS IN YOUR CASE STUDY:

For this memo, answer the following questions. Note: you should start your memo by clearly identifying your recommendation.

Based on your analysis, make a recommendation regarding the new strategic intent for the hospital.

What is the new strategic intent and what are the goals for the hospital?

For each, explain why you have selected this strategic intent or goal (hint: your answer should be based on an assessment of the external and internal environment).

What are the structural dimensions of organizational design for this hospital?

Explain the structural dimensions of the hospital: formalization, specialization, hierarchy of authority, complexity, and centralization.

For each structural dimension, explain why you have made this selection.

Based on your answers to the questions above, which effectiveness approaches do you think the hospital should use?

Explain why you have made this selection.

Explain the positives and negatives associated with this selection.

Based on your answers to the questions above, which organization structure should the hospital adopt?

Explain why you have made this selection.

Explain the positives and negatives associated with this selection.

MEMO ASSIGNMENT:

Prepare a 3-5 page, single-spaced memo that answers the questions above. The formatting should be as follows:

Length: 3-5 page

Single-spaced

Times New Roman, 12 point font

1 inch margins

Include page numbers on each page

Make sure your name is on the first page of the memo

No cover pages or fancy report covers needed

Your recommendations should be formatted as a memo, following the guidelines presented in class lectures. Major section headings should be formatted with bold lettering, left justified, and ended with a period. Sample memos and the lecture slides on memo writing are posted on eLearn.