Event Information Sheet

Time Location Department Responsible Activity

5 pm Arena Cleaning department Clean the floor, wipe seats, and ensure the arena is super clean

Website Guests management Post event-specific policies on the website for guests

Arena Security Department Ensure security systems work effectively and efficiently

Check functionality of the cameras.

Align oneself in specific duty areas

7 pm Gates Ticket office Check the adult’s Identification card before issuance of a ticket

Record the number of tickets issued to keep track of the number of participants

Liaise with the guest department to ensure specific guest policies are included in the tickets

Arena Sound system department Register any outsourced personnel

Check and test equipment operation ability.

Ensure systems serve the audience in every part of the arena

8 pm Arena entries Security Department Reconfirm the list of prohibited items, ensure none is allowed in the arena

Record all incident information through the arena’s report form

Confirm eligibility of tickets during entry

Kitchen Catering department Arrange dining tables placing food and drinks strategically for secure service

Prepare a variety of drinks and foods to serve a broad audience

Preserve meals appropriately

Employees and departments

The staff will be responsible for the post-Malone runaway tour enjoyable experience in Colonial life arena. The parties include:

Guest Coordinators

Cleaning and water Department

Security Department

The ticket office and issuance

Sound system and producer’s department

Catering Department

Post Malone is a full-blown pop artist with the second-largest airplay audience in America. His event is unique, which requires quality and effective event management.

Organizations need to consider the types of customers they are addressing to develop and diversity services and products in the event (Daniel, Bogdan & Daniel, 2012). In this event, the demographics of the audience is not known; hence the management has incorporated strategies such as specific seat positions and various meals to fit every individual.

Venue planning involves coordination of the entire event but to make it more satisfying, other services are added (Kimball, 2019). For example, in the post-Malone runaway tour, even, catering services have been provided to make the audience comfortable. Experience and reputation of the inhouse department create positive feedback from the guests after the concert.

The audience needs to know about the concert date and venue to attend. The management designed an event brochure to advertise. Also, security is essential. The list of prohibited items is provided, and the security personnel check every individual as they enter.

To ensure efficient operations, the arena management provided training to its staff on guest services and crowd management. Emergency planning is also in training to ensure guest safety. The event is set to take place on February 29th 2020 starting 10 pm.

References

Daniel, M., Bogdan, G., & Daniel, Z. (2012). The Use of Event Marketing Management Strategies. Procedia – Social And Behavioral Sciences, 46, 5409-5413. doi: 10.1016/j.sbspro.2012.06.448

Kimball, C. (2019). How to Start an Event Planning Service. Retrieved November 25th 2019, from https://www.entrepreneur.com/article/37892