Developing a Change Project – Part II

Lucreshia Jackson

American Sentinel College of Nursing & Health Science

SIM432PE

20th September 2022

Developing a Change Project – Part II

SMART is an acronym that is used in guiding goal setting. It helps make sure that the goals are reachable and clear with each one being Specific, Measurable, Achievable, Relevant, and Time-bound (Morgan, 2020). As a leader, there is always much on the plate, and balancing responsibilities is very exhausting and challenging. However, leadership SMART goals would help a leader in achieving my goals through the creation of Specific, Measurable, Achievable, Relevant, and goals that are Time-bound. Also, SMART goals help a leader become more important helping them track their huge range of responsibilities thus becoming a better leader (Marquis & Huston, 2020). As a leader in our healthcare clinic which we intend to come up with a change on how we monitor our Type 2 diabetic patients, I have therefore come up with some smart goals to make this change a success.

1. Improving patient outcomes

I will ensure that our clinic has improved the patient outcomes score by 20% by the end of the year by bringing the services closer to the patients through our new ways of monitoring our patients remotely.

S: The goal is to improve the patient outcomes

M: The measurable action is to improve patient outcomes by 20%

A: Bringing our services more closely to our remote patients through our new ways is achievable

R: Improving patient outcomes helps our clinic as it enables patient satisfaction and a positive relationship with our clients.

T: This goal has to be achieved within one year.

2. Increasing the patients’ throughput

I will also ensure that the patient increase is reduced by reducing patient wait times to 10 minutes by the end of November patients will be able to talk to our physicians to ask if they can have inpatient services before visiting our clinic.

S: The goal is to increase the patient’s throughput

M: The measurable action is to reduce patient waiting times to 10 minutes

A: The patents communicating to our physicians before visiting the clinic is achievable

R: Increasing patient throughput will help the clinic reduce overall patient waiting times and decrease avoidable bed days, therefore, allowing the clinic to continue treating the patients.

T: The goal has to be achieved in the next 2 months

3. Reducing physician burnout

Our new methods will ensure that our physicians’ burnout is reduced as there will be a reduction from 20 to 10 patients who would work in shifts and that go out regularly to see our patients face to face by the beginning of December.

S: The goal is to reduce the physician’s burnout

M: The measurable action is to reduce the number of physicians that go out on regular patient visits from20 to 10

A: The goal is achievable since working in regular shifts gives rest to the physicians

R: Reducing physician burnout will reduce stress on our physicians and therefore bring more job satisfaction.

T: The goal has to be achieved in the next two months.

4. Growing our revenue

The new changes will help increase our overall revenue from $1.7 to $2.5million annually as the new changes will help eliminate higher expenses from providing outpatient services and also admitting more patients due to reduced hospital delays.

S: The goal is to grow our annual revenue

M: The measurable action is increasing our annual revenue from $1.7 to $2.5million

A: The goal is achievable since there will be reduced expenses and delays by our new methods

R: Increasing our overall revenue will help our clinic to remain in action and continue providing quality services

T: The goal is to be achieved in the next financial year

5. Increase the number of patients who receive other medical care

I will also ensure that the providence of care to other patients increases by 50% from 40% by the end of September as the new changes will help reduce the congestion of diabetic patients as many will receive care remotely.

S: The goal is to increase the number of patients that receive other medical care

M: The measurable action is to increase the number of these patients from 40-50%

A: The goal is achievable as the majority of our patients who are diabetic will have their care administered remotely

R: Administering other healthcare services will help increase our patient outcomes and also increase our revenue

T: The goal has to be achieved in the next two months.

6. Reducing congestion in our clinic

I will also ensure that the new changes will help reduce the congestion in our clinic by 70% by the end of this year as patient care will be administered remotely and only those patients with critical conditions would be allowed for inpatient services.

S: The goal is to reduce congestion in our clinic

M: The measurable action is to reduce the congestion by 70%

A: The goal is achievable as the new changes will ensure more outpatient care compared to inpatient care

R: Reducing congestion will help our clinic administer care to patients who are in critical conditions and also the clinic will become more efficient in providing services

T: The goal has to be achieved in the next three months

References

Morgan, K. R. (2020). Aligning SMART with Organizational Goals (Doctoral dissertation, Northcentral University).

Read Chapters 1-3 In Marquis, B.L. & Huston, C.J. (2021). Leadership roles and management functions in nursing: Theory and application (10th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins