Three Question Need to Answer

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1) How is the communication with team and do you run into conflicts with managing team in both parties (in-house and outsourced)

Out-sourcing comes in handy when companies do not have the technical or technological expertise to carry out some duties. In this case, the company would hire the services of another firm that has the expertise. These services would have otherwise been done by in-house employees of the firm.

Outsourcing comes with a number of advantages such as lower expenses, quality products, release of the in-house staff to carry out other duties, and avoidance of headaches that come with staffing. However, as much as outsourcing has some desirable advantages there always arise conflicts between in-house and outsourced teams (Brown and Wilson, 2005). This is especially on matters to do with confidentiality of data, division of labor as well the process of carrying out a piece of work. As concerning confidentiality, the out-sourced team may require some information which the management classifies as confidential. Conflicts also arise concerning who makes the decisions on what is to be done, especially where the duties of the outsourced team intersect with those of the in-house team (Brown and Wilson, 2005). However, it is always imperative that the issues be cleared out right from the beginning in order to eliminate conflicts. The contract should outline the duties and obligations of each group and be clear on the structures. Proper communication on these structures is imperative.2) Thank you for your comments. I am confident that the future of health care must be based on wellness, patient education and empowerment of all individuals beginning in infancy. This will take a monumental cultural shift to achieve sustainable health care solutions. With this in mind, we may even see fast food becoming a target in the same manner that tobacco was in the 1970s. Your thoughts?Health is one of the things that come as highly essential in any individual’s life. It is noteworthy that the basis of sustainable healthcare solutions lies in an individual’s culture. Culture refers to embedded mindsets. For any cultural shift to occur, it is imperative that all stakeholders have a clear understanding of the culture (Cohen, 2004). In essence, sustainability is not static but rather a continuous improvement process that is collectively completed via action, communication, benchmarking and follow-up. In this case, on-going or sustainable approaches have their basis as evaluation and maintenance processes. Patients have to understand the implication of any course of action on their health. In essence, the health of an individual may be affected by varied things such as eating habits, clothing, environment and many others. In this case, every single aspect in a person’s life has to be holistically addressed in order for sustainable health to be achieved (Cohen, 2004). This will require a cultural change.

3) It was a pleasure to work with you again in this course. I enjoy reading the about the progression of your topic and doctoral study. When you address the contributing factors to laboratory errors, are you examining the possibility of errors due to human error, equipment error, or both?

Laboratory errors refer to those deviations caused by personnel in clinical laboratory when performing tests, interpreting data or recording and reporting results. It is noteworthy that laboratory errors are a possible explanation for variations in the findings from the patient’s composite clinical conditions or even previous laboratory tests. In cases where laboratory tests occur, repeating the tests is always the basic procedure for rectifying (Kinkus, 2011). In most cases, laboratory errors occur when one is requesting and collecting specimens as well as reporting and application of the results. It is noteworthy that such errors compromise the health and the safety of the patient.

However, this does not imply the absence of errors that occur due to equipment error. In essence, laboratory test results have intrinsic range of error. This means that even when one is running similar tests on the same body fluid specimen would produce varying results. However, the variations in the tests are within clinically acceptable and narrow ranges. Nevertheless, accredited laboratories incorporate built-in quality control routines (Kinkus, 2011). These are used to detect deviations that are too large and unacceptable from these ranges. It is noteworthy, that errors resulting from equipment are expected and are usually within certain ranges. They usually occur within the range between 1% and 0.5% and would not have any serious or life-threatening effects on the patient (Kinkus, 2011).

References

Douglas Brown, Scott Wilson, 2005. The black book of outsourcing: how to manage the changes, challenges, and opportunities. New York: John Wiley and Sons

Candis A. Kinkus, 2011. Laboratory Management: Quality in Laboratory Diagnosis. New York: Demos Medical Publishing

Marc Cohen, 2004. Holistic Solutions for Sustainable Healthcare. New York: Australasian Integrative Medicine Association.