Support Features

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Software vendors do offer scaled level of support features to their clients in order to help their clients use the purchased software optimally. A software required for a system that is going to be used 24 hours a day, 7 days a week, by over 500,000 users per day requires a lot of support from the software vendor. This is because the software is going to be used in a busy system that runs 24 hours a day .Considering the number of people served by the system daily, any problem with the software will cause a lot of problems to the software buyer delays to the users of that particular system.

The first important feature that requires support of the software vendor is the database, whether several or single. The software vendor should be able to enlighten the client about the database as this is going to be the core of the system. It is going to store and manage all data fed into the system. The other support feature necessary is the operating system that is to be used with the software. The vendor should be able to enlighten the client on the best supported operating system to be used. The software vendor should therefore enlighten the client about the system database and also provide the client with any updates on that particular software so as to avoid system failure. Software vendors should additionally provide installation and training services for that purchased software. This will enable the buyer and the staff that is going to use the software to fully understand it. The seller should be ready to answer any technical question regarding the use of the software. They should moreover train the consumer on how to detect and correct errors in the software database(s).

Finally, it is very important that vendors provide the purchaser of the software with a demo that will guide the client on various aspects of software. This enables the buyer to fully understand more about the software without necessarily having to come back to the vendor for technical support and clarification .These demos can as well be accompanied with online installation and training services to the client of the software.

Reference

Starisky W. Robert (2003) Maximizing Business Performance through Software Packages: Best

Practices for Justification, Selection and Implementation. New York, USA.CRC Press SLC. Print

Spielman, S., & Winfeld, L. (2003). The Web conferencing book: understand the technology,

Choose the right vendors, software, and equipment, start saving time and money today!. New York: AMACOM.