0-771525 Khalia Quinn

khaliaquinn@aol.com • Philadelphia, PA, 19154 • 215.980-8071

Case Manager Detail-oriented and reliable professional with strong educational background and over five years of experience in providing compassionate case management and healthcare services as well as optimizing care accessibility to propel optimal efficiency and productivity. Expert in supplying mental health counseling to individuals and families while maintaining confidentiality. Resourceful individual with active involvement in developing personalized treatment and service plans as well as review case progress to meet short and long-term plans of care goals. Skilled in liaising with social workers and other teams for maximizing patient care. Superior communication, empathy, analytical, therapeutic, and interpersonal skills along with ability to remain calm under pressure. Proven aptitude to strengthen ongoing communication and respond to patients’ concerns quickly and support pupil in difficult situations according to the diversified needs. Proficient in Microsoft Office Suite.

Charting Coarse (CTC) Certified

Patient Needs Assessment

Therapeutic Relationship Building Patient Care and Support

Therapeutic Relationship

Performance Evaluation Interventions Development

Patient Care Documentation

Treatment Planning / Advocacy

Career Experience Case Manager, Bethanna Inc., Phila, PA7/2019 to 12/2020

Execute multiple counseling, referral, placement, and adoptive services for allocated cases in CUA. Initiate interviews to deliver agency services, approving request for temporary shelter, and acquiring previous treatment and family history. Cultivate strong connections with agencies contracted to provide social services. Craft necessary work for commencing court action. Participate in periodic staff and personal conferences with superior on difficult problems, create reports and correspondence, and maintain records of all allocated cases. Supported families in establishing parenting practices to alleviate safety risks and foster a nurturing environment for children. Determine progress of case management services by interacting with participants once in a month. Enhance efficiency and quality of nursing care by upholding caseload of different cases and analyzing needs of high risk and vulnerable families. Collaborate with recovering persons, natural supports, therapist, psychiatrist, and social workers to engage in the treatment process of individual

Fulfilled the needs of participant by upholding caseload of 13 to 15 families at a time assigned by Case Management Supervisor and Director.

Maximized potential and capabilities by gaining a minimum of twenty (20) hours of training per fiscal year.

Formulated service plan to offer social services referrals and attain defined goals. Analyzed social, behavioral, medical and psychological needs and monitored progress to provide counselling and evaluate treatment effectiveness.

Improved the quality of life by delivering cash management services to the personnel suffering from co-occurring disorders.

Gained solid understanding of managing caseloads and efficiently handled 17 to 19 caseloads.

Facilitated optimum services to the clients and closed two cases in the first month of employment.

Developed plans for the placement of individuals in a family and foster home, care program, facility, and institution as well as organized medical or psychiatric treatment before placement.

Call Center Health Coordinator, HGE Care, Fort Washington, PA11/2018 to 6/2019

Scanned and preserved all medical records, received through mail to retrieve information easily when needed. Handled all incoming call and responded to customers’ queries in a professional manner. Scheduled patients’ appointments according to the calendar of medical professionals. Guided customers regarding medication and care plans to attain optimal healthcare outcomes.

Boosted service effectiveness by promptly resolving issues, dealing with customers, preventing clients from exacerbation, and offering excellent service.

Patient Safety Observer, Penn Medicine, Phila, PA5/2017 to 10/2018

Interacted with patients after every hour verbally and through audio messages for primary care. Increased patient safety and care by liaising with bedside care team regarding escalated behavior of patient. Fostered secure environment for patients and ensured privacy as requested by patient care team to acquire complete and accurate information.

Promoted healthy mental stimulation by delivering one-on-one companionship to patients and redirecting patient.

Reduced the risk of harm and injury from mentally ill patients by assuring security and safety of patients and providing constant observation.

Therapeutic Support Staff, Wordsworth Academy, Phila, PA5/2013 to 6/2016

Achieved positive and desired outcomes by executing interventions of the child’s treatment plan. Tracked the success of interventions by gathering data related to behaviors, identified in the treatment plan. Provided counseling and treatment to parents and other guardians involved in particular situations. Coordinated in developing and executing personalized treatment and behavior plans and upholding progress reports and records. Exhibited responsive and steadfast calmness for supporting cognitive impairment patients.

Played a vital role in supporting and offering modelling techniques to the parents and guardians for child development.

Education Bachelor of Social Work, 2019 | West Chester University (Cum laude), Location

Associate of Science (Honors), 2014 | Montgomery County Community College, Location