1 Which of the following approaches to leadership studies how contextual factors affect leadership processes?

  

2 __________ refers to the degree to which an organization’s management focuses on results rather than on the processes used to achieve them.

  

3 The __________ explains how a leader’s followers perceive their ability to influence important events.

  

4 Chloe works as an editor in a publishing firm. Her workload starts increasing when the firm receives a couple of projects with tight deadlines. Despite her persistent requests, the firm’s management refuses to give her more time or hire new editors. Disillusioned with the firm’s conduct, she decides to resign from the firm and search for a new job. In this scenario, Chloe displays a(n) __________ response to job dissatisfaction.

  

5 Which of the following types of organizational change is organic in nature and is often guided by individuals who do not always occupy positions of significant authority in an organization?

  

6 An advantage of departmentalizing jobs by function is that:

  

7 Neil, a production manager in a manufacturing plant, is notorious for being indifferent to his subordinates. When Liz, one of his subordinates, reports to him about the safety risks arising from a faulty machine, he completely ignores her concerns. Leslie, another subordinate, who raises a personal issue, faces the same treatment. Over the course of time, Neil’s attitude disappoints the laborers and the rate of attrition increases drastically. In this scenario, Neil engages in __________.

  

8 Dean and Jill are the interview candidates considered for the post of senior accountant at Tyron Associates, an accounting firm. During the final round of interview, both of them inform Tyron’s management about their inability to work full time for the firm because of family obligations. Considering their skills and limitations, Tyron’s management offers them an alternate work arrangement. It gives Dean and Jill the option to work two and a half days every week and jointly complete 40 working hours. Each of them would receive half the salary the firm would usually pay an accountant who works for 40 hours a week. Dean and Jill accept the offer as the arrangement suits their requirements and expectations. Which of the following alternative job arrangements does Tyron’s management offer in this scenario?

  

9 Which of the following statements is true of power?

  

10 In the context of communication, the term channel refers to:

  

11 According to the Big Five Personality Model, __________ is a personality dimension describing someone who is gregarious, assertive, and sociable.

  

12 Work groups are different from work teams in that they:

  

13 A limitation of approaching leadership as a group process is that:

  

14 Which of the following purposes of communication is served when employees communicate any work-related grievance to their superiors?

  

15 Pamela owns and operates a retail store that sells home appliances. She has four salespersons directly reporting to her, and she maintains a personal relationship with each of them. She provides job tips to them by narrating her experiences as a salesperson. She also supports them emotionally when they go through difficulties in personal life. Her employees feel connected to her and try their best to perform well. In this scenario, Pamela engages in __________.

  

16 On the strategy dimension, __________ is the most abstract thing that can be changed in an organization.

  

17 __________ refers to the basis on which tasks in an organization are grouped together.

  

18 Amanda works in a manufacturing plant that produces packaged drinks. Her job task changes every six months. She works alternatively in the production wing and the packaging wing of the plant. This reduces her boredom and allows the plant’s management to utilize her service whenever there is a shortage of workers in any wing. Which of the following methods to redesign a job does the plant’s management use for Amanda in this scenario?

  

19 The __________ identifies six personality traits and suggests that an employee’s satisfaction and the employee’s desire to leave a position are dependent on the fit between his or her personality type and the occupational environment.

  

20 Diva Fabric House, a store that sells designer clothes, plans to organize a fashion show to launch its latest collection of designer apparels. Diva’s management forms a team encompassing its purchase manager, public relation manager, finance manager, and facility manager to coordinate the necessary resources and to ensure the smooth execution of the fashion show. In this scenario, the team constituted by Diva’s management is an example of a __________.

  

21 According to the Big Five Personality Model, a person who scores high on __________ is responsible, organized, dependable, and persistent.

  

22 Who among the following individuals is most likely to have a realistic personality type?

  

23 Which of the following statements is true of the Myers-Briggs Type Indicator?

  

24 The management of Derot Pharmaceuticals embarks on an exercise to understand its employees’ perception about work processes and environment. It develops a questionnaire in which each employee is required to respond to questions on his or her specific department and to general questions on the organization. Through this questionnaire, Derot’s management intends to collect data on the performance of specific departments and the organization as a whole. It also plans to use this data to identify possible concerns and to solve them. Which of the following organizational development strategies does Derot’s management employ in this scenario?

  

25 Josh is a project lead in a software firm. He believes that a leader should be a role model for his or her team. Hence, he sets an example by completing his job tasks punctually, being accountable for his actions, and fulfilling his duties as a team player. Josh’s subordinates admire his character and strive to match up to his standards. In this scenario, Josh engages in __________.

  

26 According to Holland’s personality–job fit theory, an individual with a(n) __________ personality type is most likely to prefer physically demanding activities that need skill, strength, and coordination.

  

27 Fred is the customer relations manager in a retail store. When Linda, one of the cashiers, misbehaves with a customer, Fred reprimands her and asks her to stay off mduty for a day. In this scenario, Fred exercises __________.

  

28 A restaurant’s management conducts a survey among its chefs to understand what they like most about the restaurant and its work culture. Most of the chefs who take part in the survey point to the management’s uncompromising quality standards and its willingness to invest time and money to ensure all-round quality. In this scenario, the chefs evaluate the restaurant’s work culture in terms of its __________.

  

29 The management of a manufacturing firm notices that its employees are increasingly showing signs of being demotivated and dissatisfied with their jobs. It hires a consultant to suggest possible measures to improve employee satisfaction. The consultant meets each employee personally and inquires about his or her perception about the work environment. During the meetings, most of the firm’s employees reveal that they are unable to maintain a healthy work–life balance because of the fixed work timings that the company follows and suggests that a flexible work schedule would be of great help. The management, after due consultation, implements a flextime policy and with time, employee satisfaction improves. Which of the following approaches to managing organizational change does this scenario illustrate?

  

30 __________ refers to the degree to which an individual identifies with a job.