Task: Imagine that your team of 4-5 people is attempting to get hired by a company to train its employees on Customer service. Develop a well-researched and engaging training program and write a proposal targeted at the imaginary “Vice President of Training” at your target company (Apple). Your goal is to show that you know a great deal about the training topic and that you can deliver a valuable training experience for a specific group of the company’s employees. Carefully choose the company and the group of employees who will benefit from learning about your topic.

Real company of your choice: Apple

Topic: Customer Service

Your deliverable will contain two parts:

(1) a persuasive proposal designed to convince the VP of Training to hire you to lead a 15-minute training session (about 400 words)

• a target audience for the training (what type/level of employee is the training designed for?)a
• an introduction to the training topic—supported by research—that shows that you have a solid understanding of the topic and its relevancy to the company and target audience
• specific goals for the training session (i.e., what will employees learn?)

(2) an annotated bibliography showing the research you’ve done and the sources you’ve found. (5 annotated sources, about 150 words per source)

1.Summarize the content of the source (based on your purpose)

2.Evaluate the source’s credibility and quality

3.Discuss any limitations of the source, such as timeliness or biased views

4.Describe the usefulness of the source to your research (using first person — “I”)