Which one of your customer’s problems are you helping to solve?
Which customer needs are you satisfying?
What bundles of products and services are you offering to each customer segment?
Channels
Through which channels do your customer segments want to be reached?
How are you reaching them now?
How are your channels integrated? Which ones work best?
Which ones are most cost-efficient? How are you integrating them with customer routines?
Customer relationships
What type of relationship does each of your customer segments expect you to establish and maintain with them?
Which ones have you established? How costly are they?
How are they integrated with the rest of your businesss model?
i attached a sample of a research paper from another topic ( LOOK AT SAMPLE IT IS VERY HELPFUL) I will also send to you my First Check-In of the research
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