http//www.amanet.org/training/media_files/2007/emotional-intelligence/index.htm
Please read the presentation above and type 1 page on the relationship between EQ, stress, and burnout. in Organizational Communication
Below is some of the context from our textbook.
Emotional intelligence
– this concept suggest that there are some people who are naturally better at understanding and managing the emotional
content of workplace relationships and that emotional intelligence is also a skill that can be developed through training.
– involves both a clear understanding of the emotional needs of the situation and the self-awareness and self-control
necessary for using the right emotional display to cope with the situation.
High EQ have a clear understanding of the rules of emotional display and an ability to follow and adapt those rules as necessary.
Burnout
– Which can lead to negative psychological, physiological, and organizational outcomes.
– referring to wearing out from the pressures of work.
|
Stressors |
Burnout |
Outcomes |
|
Environmental factors that are difficult for an individual to deal with Workload, role conflict, life events, home/work conflict |
Strain that results from ongoing stressors Emotional exhaustion, depersonalization, decreased personal accomplishment |
Physiological, attitudinal, and organizational results of burnout Coronary heart disease, high blood pressure, low job satisfaction, less commitment turnover |
Stressors
– create a strain on the individual
Jermaine Byrant
Nicole Johnson
OVER
RATING
YEARS
